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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
January 5 $60 down payment that was not to be removed from account which was an upon signing. The terms and conditions were supposed to receive a $300 gift card once received email got email never received card made a phone call and they say that it was a misunderstanding that the card is only to be used for ******. But under the terms and conditions, and verbally said the ***** prepaid gift card could be used anywhere ****s excepted as it states in the terms and conditions. I am filing a complaint, because it was false advertisement, and it was never a misunderstanding. They scam people to get the contract and false hope.Business response
03/31/2023
Via Satellite Inc, has no record of this customer in our database. It appears the customer has made a claim against Via Satellite, Inc. who is a **** ******* Regional Service Provider; however the complaint appears to be against ViaSat, which is an internet service provider without any affiliation to Via Satellite Inc.
Please remove from the profile of Via Satellite and forward to ViaSat. ViaSat is headquartered in Florida.
Please advise if you require additional information to close this claim and remove from the business profile of Via Satellite Inc.
Respectfully,
Todd B****
Director of Administration
40 Digital Plaza
Front Royal VA 22630
************ x**
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.