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ComplaintsforOn the Level Contracting & Trucking, Inc
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Complaint Details
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Initial Complaint
09/27/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
Contracted with ********** for toilet and installation on 9/8/21. Installer is On The Level Contracting, Chantilly VA. Installer to install toilet on 9/15/21. Installer attempted to install toilet. Installer charged me $40 extra for supply line which was already covered in the contract. Installer stated toilet leaked and needed replacement. Have been calling both ********** and installer repeatedly during regular business hours on 9/15, 9/16 and 9/17 and each tell me to contact the other, or they don't answer the phone.Customer response
09/28/2021
From: ******* ********* <*******************>
Date: Mon, Sep 27, 2021 at 3:04 PM
Subject: Complaint #********
To: [email protected] <[email protected]>
Good Afternoon,
This matter has been resolved. Tank had a manufacturing defect, and it was replaced. The $40 overcharge was refunded.
Thank you,
****** **********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.