Additional Complaint Information
Customer Complaint:
Some consumer complaints question monthly membership fees concerning the company's Blooms Rewards program, and allege that they had not authorized them. In order to obtain some discounts advertised on-line, consumers must sign up for a Blooms Rewards membership, which has an initial charge of $9.99 and which authorizes the application of a monthly membership fee through the charging credit card. According to information provided by the firm, not all advertised prices require membership enrollment. For those advertised product prices that do require membership enrollment, company complaint responses refer to authorization steps at the time of purchase. Although the company indicates consumers can cancel enrollment in the Blooms Rewards program online, some consumers report difficulty cancelling enrollments with the other associated trade styles that link to the Flowers Today site.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered on Saturday 7/22/23 for flowers for my friend *************************** who is in the hospital. The website had me select the delivery day, and I chose Sunday 7/23/23 and received a receipt for the bouquet I ordered with many many blooms on it for $103.79. I contacted them yesterday and they said they couldnt deliver it and I asked them to deliver it today, letting them know they should have said they dont deliver Sundays, and my friend received the flowers today. They are not the bouquet I ordered and consist of 5 roses and 5 carnations only-a very cheap substitute for what I paid for. Please see my receipt and the photo of what they delivered.Business response
07/26/2023
Our sincerest apology for what has happened with your order. Upon review of the information you provided we see that the arrangement delivered was not the same as what you ordered. If is not uncommon that a substitution may need to be made but if you are not satisfied we offer a 100% money back guarantee. Our records show you contacted us on 7/24/23 and were issued a full refund for your order at that time. Please contact us if we can assist you further.Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My husband placed a order through my ****** account for Birthday delivery to be delivered on May 12th, for my birthday. When we contacted Blooms Today they claimed the order was delivered to our porch at 10am. I have two cameras that prove that is false. My cameras show my pest control company here at that time but there was so such delivery. I have checked with neighbors to see if they maybe received it and no one did. As youll see my camera recorded clips of me speaking with the pest control company and at 10:02 they were on my front porch spraying.Business response
05/24/2023
Our sincerest apologies for what has happened. Upon review of your order, we show a full refund has been issued on 5/13/23. Please contact us if there is any further assistance needed. Thank youCustomer response
06/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
04/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order *********.I placed this order on 4/28/2023 for delivery on 4/29/2023. I called on 4/28/2023 and blooms today GUARANTEED delivery would take place on 4/28/2023. Delivery of the flowers has not taken place. I paid extra money for the delivery of the flowers to take place on a guaranteed date.Business response
05/24/2023
Our sincerest apologies for what has happened. Upon review of your order, we show the flowers were delivered on 4/30/23. We have issued a full refund for this order as it did not arrive on the date you selected. Although we understand the sentiment was not met correctly, we hope this help to at least demonstrate how truly sorry we are for the missing the requested delivery date. Please contact us if there is any further assistance needed.Initial Complaint
03/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3/18/23 I ordered a multicolor flower floor basket for a funeral service. I am very upset by their deceiving flower service. As you can see the abysmal difference between the picture portrayed in their website and the flowers that the grieving family received was noticed by everybody.I am therefore demanding from this company a FULL refund. I cannot believe they compare this vase of ordinary flowers with a funeral floor basket worth $177.00 dollars.Business response
04/20/2023
We sincerely apologize that the arrangement you ordered is not what was received. Upon review of your order we show you were issued a full refund for your order on 3/20/23. If there is further assistance needed, please feel free to reach out to our Team. Again, we apologize for this situation.Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Flowers were purchased for my sister's birthday (yesterday) but they were never delivered. I received a delivery confirmation email, but nobody ever even rang my sister's door buyer or called either of us. I called in hopes to rectify the situation and their office was closed for the day. I am so disappointed and I do not recommend this place to anyone for any reason. I want my money back because I dont believe they are trustworthy enough to rectify this.Business response
03/15/2023
We have received your complaint and upon review of your order we see it was canceled and fully refunded on 2/20/23 at your request. Although it is not common, there are occasions when a filling florist incorrectly confirms delivery when in fact it was not. We sincerely apologize that this happened to you and will work with the florist to ensure better and more accurate communication occurs. If there is any additional assistance we can provide please contact our team. Thank youCustomer response
03/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, I strongly advise others against using this business, ad they unapologetically failed to deliver the product I had paid for.Regards,
**********************Initial Complaint
01/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been charged $9.99 a month since March of 2022. In fact I was charged twice in March on the following dates:3/5, 3/19, 4/19, 5/19, 6/19, 7/19, 8/19, 9/19, 10/19, 11/19, and 12/19. It is not yet 1/19, and I hope this "service" has been cancelled by then.I may have clicked a box to save a few bucks, but the 11 X $9.99 that has been charged in the meantime is utterly ridiculous! What have I paid $110 for?????Please reimburse me for this expenditure - I am a senior who is trying to live on SS, but things like this just don't make sense to me.And don't do this to anyone else!!!!!*********************Business response
03/15/2023
From: ********************* <**********************>
Date: Wed, Mar 15, 2023 at 3:24 PM
Subject: Complaint ID ********; ***************************
To: *********************** <***************@mybbb.org>
Customer Information:
***************************
*** ********************************
Taylors, SC *****
Daytime Phone: **************
E-mail: *********************
We have received your inquiry and our records show your account has been canceled and that we have issued the refunds requested. Our sincerest apologies that you were not able to fully utilize the Savings program while you were a member. Please contact us if there is any further assistance needed. Thank you
*********************
Vice President, Operations
***** ********** ****** ******, Suite *** | Gainesville, VA *****
direct **************
Proudly ********* Services for:
Blooms Today | Blooms Rewards | FST Wholesale | ID **************** | Flash First | FST Properties | Open Blooms
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entityCustomer response
03/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
10/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I want the BBB and consumers to know that Blooms Today deceives customers in multiple ways. 1. On Friday, 9/30/22, I reviewed the Blooms Today website and decided on the arrangement I wanted. I then purchased a ******* for the amount to cover the purchase. However, when I attempted to use the ******* on the Blooms Today website, I found that Blooms Today raised the price of every arrangement by $20 to offset the *******. In addition, although their website claims FREE DELIVERY. They charge a $20 “Standard Service Fee” which is a meaningless fee replacing the delivery charge. 2. On Saturday, 10/1/22, I called Blooms Today to express my frustration, and the agent attempted to convince me that raising prices by $20 was not deceptive. She was in no way helpful or apologetic even though the company was clearly manipulating customers. 3. On Monday, 10/3/22, I used my Blooms Today ******* to purchase a different arrangement. The arrangement which my grandmother received was very inferior to the one advertised on the Blooms Today website. Overall, I give Blooms Today 1/5 stars. They are deceptive, unapologetic, and low quality.Business response
10/25/2022
Based on the examples that were given, one shows our price not including the standard delivery fee (non inclusive) where the other shows the price to include the delivery fee (inclusive). Both have the same pricing at check out.
For example, our ******* offer on our inclusive site shows the item for $70 which includes the fee (DELIVERY INCLUDED). The non inclusive site shows the item for $50 with the same $20 service fee shown at checkout.
At checkout both are the same total for the order so there is no difference to the charge for the same item. Depending on the promotion or discount offer, your final total after any discount will vary. In no way do we increase the price of the product at any time, nor do we increase the fees. The only difference is in how the delivery fee is shown to be included or not included with the product amount.
We sincerely apologize for any confusion this may have caused.Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered flowers from Blooms Today for a friend on February 20, 2022 and I have been illegally charged $9.99 every month since for a rewards program I did not authorize from March through August. I am requesting an immediate refund and would like to report the fraudulent practices of this company. I see from my research that this is a practice that is very common and has been reported before.Business response
03/15/2023
From: ********************* <*******@agillapro.com>
Date: Wed, Mar 15, 2023 at 3:30 PM
Subject: Re: ***************************** Complaint (********)
To: *********************** <*****************@mybbb.org>
We have received your complaint and our records show your account has been canceled and that we have refunded the charges.
At the time you placed your order, you were offered an opportunity to save $25 on the order by joining Blooms Rewards which would also give you access to thousands of coupons and discounts. In order to charge you would have had to accept the charge and membership at that time with the option to cancel at any time.
Our sincerest apologies that you were not able to fully utilize the Savings program while you were a member. Please contact us if there is any further assistance needed. Thank you
Rose B*****
Vice President, Operations
13575 Wellington Center Circle, Suite 101 | Gainesville, VA 20155
direct (**** ********Initial Complaint
05/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Blooms Today took an order to deliver flowers to my terminally ill stepmother for Mother's Day. A day after the scheduled delivery, they confirmed that they could not deliver the flowers and canceled my order. This means that it is now too late to have another florist fill a rush order for Mother's Day. Blooms Today should have contacted me 2 days ago.Business response
05/16/2022
After review of the order, we see the order was placed on 5/4 and we contacted the customer by email on 5/5 to ask for approval to deliver on a later date which was not approved. As a result, the customer requested to cancel the order and a full refund was issued. We realize this was not the intended outcome for placing the order and can only offer our sincerest apologies this was not able to meet the delivery date requested. If any further action is needed, we hope the sender will reach out to us directly. Thank youCustomer response
05/24/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: They confirmed the order and did not contact me. I contacted them once the delivery was missed. Notification only came after I called.
Regards,
***********************Initial Complaint
05/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company signed me up for an ongoing membership. I declined the discount and only purchased from them once. I have been charged for 8 or 9 months of $10. I have disputed these charges with my credit card each month and been granted a refund. When I contact the company they "don't show I have an account" so there is no way to fix this.When searching for the corporate office to contact online I see hundreds of other people who have the same problem.Business response
05/31/2022
We have reviewed your account and see that you selected the option to join Blooms Rewards to get $25 off your order placed on 10-1-2020. This offer must be chosen by selecting to add the membership to the shopping cart. Upon joining, you receive an email confirmation with the instructions for logging into your Blooms Rewards Account and information about the membership fee. At your request, we have canceled your membership and refunded the balance of payments ($69.92) that were not processed as a charge back with your bank. Please feel free to contact us if additional assistance is needed.
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Customer Complaints Summary
35 total complaints in the last 3 years.
20 complaints closed in the last 12 months.