Customer ReviewsforVaughan-Bassett Furniture Company, Incorporated

I bought a Vaughan-Bassett bedroom set in February 2023 online from *************. The finish, color and texture of the bedroom set slapped down on my curb was grossly different from the stock photos ************* used to sell it, which were the same stock photos at Vaughan-Bassett's website at that time. In addition to the finish being different, it had several other damage issues. From that time through June 19 I went back and forth with both Vaughan-Bassett and ************* with regard to my issues with the finish, color and texture looking NOTHING AT ALL like the stock photos used to sell it. ************* and Vaughan-Bassett teamed up to tell me that what I received looked like the stock photos and I had no case for a complaint. And, I came to find out, they were right. According to the fine print in a customer's bill of sale, Vaughan-Bassett can send out ANYTHING they please with regard to the finish, color and texture of the furniture they advertise using deceptive photos. The customer has two choices upon receipt. Keep it, or pay a 25% restocking fee, in addition to return shipping fees, to return it. I have a presentation on ******* ** **************************** titled **************** **** ********* ***** ****** ** **** *** ******* ********** that delves into the nitty gritty detail of my experience. I'd bet a million to one that both Vaughan-Bassett and ************* would still be using the old stock photos if I had not ridden them for nearly half a year to right the situation. I accepted an offer from Vaughan-Bassett giving me a $850 credit on my sale on June 19. I DID NOT find this a fair settlement, but it was crystal clear Vaughan-Bassett had zero intention of doing anything more. I will leave it at this:Vaughan-Bassett and ************* are snakes that deserve one another. Their fine print policies give them complete immunity from any blow back with regard to their fake stock photos. BUYER BEWARE, WHAT YOU SEE IS NOT WHAT YOU GET.

Very unhappy with the customer service at Vaughn-Bassett. I purchased the Reflections 6 piece bedroom set at ******** furniture in February of 2021. I had an issue with the top of the footboard getting scratched and finding a replacement is next to impossible since they discontinued that furniture line. I called their service department to see if there was a way to just have the footboard replaced or get a new bed in the same dark cherry color just so that it would match the set I already have and their customer service team was very unhelpful and couldn’t give me any help at all. I wouldn’t buy another piece from Vaughn-Bassett after spending so much money with literally no customer service to help when an issue arises!!