Business ProfileforAtlantic Union Bank

I wish I had looked up the complaint website before I opened an account at this bank. They are deficient in customer service in multiple aspects. They are not consistent with their policies and are presently experiencing high turn over at our local branch. They do not return phone calls, although their recording does state that they will by next business day. They place holds on nationally recognized companies checks (even those that they have a business relationship with). They did this without an explanation or an apology. I am curious as to how much interest they were able to acquire from holding my almost 9k check. Is it even legal? Management locally is also not interested in resolving issues. They are more concerned with appearances than doing what is right to rectify a situation. I quite frankly have never been so aggravated and disgusted by a business in my life. This was even after my partner explained that we were stockholders in the bank and that we decided to invest because we perceived the bank to have a bright financial future. I will be closing our accounts and selling our stock, unless by some miracle someone from their corporate office issues an apology.

*******************,Atlantic Union Bank has received the complaint that you filed with the Better Business Bureau; we appreciate this opportunity to address your concerns.We apologize that you feel the customer service at ************** is an issue because there is such a turnover of staff. We will have the branch staffed appropriately soon and we do value and appreciate your business. We did have the branch manager contact you to discuss in further detail, if you wish to speak to the Market Leader, we can certainly assist you with setting that up. We do apologize again for the inconvenience that this matter caused you and we are available to assist with any additional concerns you may have. Sincerely,********** ************************ of the President **********************