Customer ReviewsforPrimis Bank

No customer service agents available. Held my funds for days with no access to my account. Still to this day, not having access to my funds with no answer on when this will be resolved.

After a message I sent had been ignored for a month, I called Primis (formerly Sonabank) “customer service” about 1 pm April 4, 2023 regarding repeated failure by their site to send a code linking an external transfer account. Manual linking via verification deposits was also blocked. The person I spoke to was much more suited for psychiatric intensive care than customer care. Multiple times she refused to listen--asking questions either just answered, irrelevant, or that made no sense. Although I clearly explained the bank’s website was malfunctioning, she responded as though I was unfamiliar with trial deposit verification, something I have done often. Even after I repeatedly told her that, she offered to email instructions. I said she was welcome to do so, in the unlikely event it would help. She then made the lying, idiotic statement that I would not allow her to explain the manual verification process. To top off a disastrous enough interaction, she never sent the email. At one point she tried to shuffle me to another number supposedly for website support. When I later called it, it only accepted messages. Even after my identity had been completely verified, she requested more personal information. When I asked her what she needed that I hadn’t already provided, she falsely accused me of yelling at her. In fact, I was speaking almost in a whisper so as not to be overhead by others regarding a private banking conversation. Then, she said she was putting me on a brief hold. The hold was, in fact, interminable. It was her way of hanging up on me. I later figured out, with no help from Primis--their website still malfunctioning--how to clear the data blocking trial deposits. This is the last person on earth who should be answering the phone for a bank. She should be fired and encouraged to get the help she obviously needs.

On the 9th of February 2023, Primis Bank was offering a money market rate of ****%, about one half percent above the next-highest online bank in the nation. I sent in an application for an account and received the following information:"We are unable to move forward with your Primis Bank account application. Your application has been rejected due to Identity Verification Rejected.Our decision may have been based in whole or in part on information obtained in a report from the consumer reporting agency or agencies listed below."I requested a report from the agency, **** Systems, and there were no blemishes on my record. My current credit score is 805 (exceptional).At the same time, my wife filed for an application with Primis Bank and was told that her application was preliminarily accepted. However, they never finalized the acceptance and transferred the funds. After about 10 days we checked again, and in only a couple of weeks, Primis Bank lowered their money market rate to ****%, and they still had not fully accepted her account.It was nearly impossible to reach anyone at this bank, and my wife ended up going back onto their website and canceling the account, and placed a stop payment on the transfer from her original bank.My guess is that Primis Bank was trying to lure depositors with their highest nationwide ****%, and then they realized they couldn't afford it, and stalled new depositors until they gave up.In my opinion, because of their short-lived interest rate that was never honored, these are deceptive business practices.