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Find a Location

Koalafi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Koalafi

      PO Box 5518 Glen Allen, VA 23058-5518

      BBB Accredited Business

    Business ProfileforKoalafi

    Consumer Finance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.61/5stars

    Average of 1,615 Customer Reviews

    Customer Complaints

    468 complaints closed in last 3 years

    162 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2018

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    PO Box 5518, Glen Allen, VA 23058-5518
    BBB File Opened:
    10/4/2017
    Years in Business:
    8
    Business Started:
    1/1/2016
    Business Started Locally:
    6/20/2014
    Business Incorporated:
    1/1/2016
    Accredited Since:
    2/1/2018
    Type of Entity:
    Corporation
    Alternate Business Name
    • West Creek Financial, Inc
    Additional Contact Information

    Fax Numbers

    • (855) 330-0111
      Primary Fax

    Website Addresses

    Customer Complaints

    468 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    Early this year I contacted Texas tires in ******** to get equipment for my truck the equipment was quoted to me at 5400 dollars the sales person would not help me without filling out an application with koalifi they had me fill it out and told me to agree to it that way they could help me I told them I didn't need financing that I could pay for the equipment they refused to help and coarsed me into filling out the application not once did they cover payment arrangements nor did they explain anything past that I was approved I went in to get the service done and tried to pay but they refused to take my payment at the location to check online when I finally got to checking online instead of charging me 5400 it was well over 6200 dollars and they had started to try and withdraw money from my bank account without my permission I tried to contact both business to have it resolved both koalifi and Texas tires refused to help me and that they had nothing nice to tell me so I should not bother them again. As far as koalifi they went from trying to charge me 6200 for something that I was only told was 5400 and now that amount has more then trippled asking me to pay them well over ****** dollars
    Read More

    Customer Reviews

    1,615 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jetta P

    1 star

    07/25/2024

    It's unfortunate I can not give them a negative rating. This company has been horrible to work with since day 1. I have called multiple times only to be told different things regarding the terms of the agreement, the time I would have to payoff the loan, and the voluntary return. I scheduled ********* were supposed to come take the parts from my vehicle, I called that morning to confirm, took a day off of work to rectify the situation & was never called by Koalafi, even to get the voluntary return started. They cancelled it without speaking to me, I just got a generic email. They stated that they called however, I had no calls from them or anyone that day. I tried to call & ask for a supervisor and was told it would be 3-5 days before I could get a call back from a manager ( I doubt I will get any calls). I will tell everyone I know to avoid this company like the plague. This is a total scam.

    Local BBB

    BBB Serving Central Virginia

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