Business ProfileforTicket Spicket

I am trying to buy seasonal reserved tickets for the ********************** varisty games. I tried it Friday Sept 24 2023 while at the stadium to buy the tickets but I keep getting a error message. I was on the app. Two of your workers tried to assist however they ended up just giving me some comp tickets. But I had already purchased 5 tickets that I did not use those seats. Now today Tuesday night I go online and try and order tickets and I receive the same error message. I tried it twice then I called and spoke to a rep first he told me that I could not order the tickets because it's a freeze until Oct. Then I sent him the link but the tickets I wanted was not available so he said he had to send the account manager a email to release the tickets. I at that time told him he is not addressing the issue of this error issue. Then he told me that next time I need to complete the transaction. Now how am I supposed to complete the transaction when I am getting an error. I asked to speak to a supervisor and he said no. They don't have anyone available I said have one call me back he said it's a small company and they don't work like that I am ****** off because this is day two and I still don't have the tickets and your rep over the phone just was no help