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            Business ProfileThe Grout Geeks

            Grout Repair
            BBB accredited business

            Contact Information

            9962 Brook Rd

            Suite 638

            Glen Allen, VA 23059-6501

            Visit Website
            (804) 339-0924

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            See Additional Hours

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            Get a Quote

            Customer Reviews

            4.93/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 2/1/2012

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Grout Cleaning & Sealing, Grout RepairsComplete, Grout RestorationGrout, Re-ColorCaulking & Minor, Tile RepairsResidential & Commercial Grout Services

            Business Details

            Location of This Business
            9962 Brook Rd Suite 638, Glen Allen, VA 23059-6501
            BBB File Opened:
            3/26/2007
            Years in Business:
            18
            Business Started:
            12/27/2005
            Business Incorporated:
            12/27/2005
            Accredited Since:
            2/1/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Grout Guys, Inc
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed

            Service

            M:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Anthony J Couillard, President
            Contact Information

            Principal

            • Mr. Anthony J Couillard, President

            Customer Contact

            • Mr. Anthony J Couillard, President
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We were charged $980 for what turned out to be a 3 hour job!The Grout Geeks Service Manager visited our home and estimated that work on our 2 bathrooms would take 2 days. Based on this, his proposal for $980 seemed reasonable, and we scheduled the work for March *****. The tech arrived as scheduled and began work at 10:00 am. Three hours later, at 1:00 pm, he said he was finished, gave us some maintenance tips, took our check for $980, and left. I called the Service Manager on March 22 and discussed with him our concern that, while the the job was completed satisfactorily, the amount of labor involved was greatly overestimated making the $980 charge totally unreasonable. He said he would "talk to the owner" and I ended the call by saying I hoped to hear from him soon. Our check for $980 was cashed on March 23, the day after my call to the Grout Geeks Service Manager. We never received a return call from Grout Geeks after my initial call, and a subsequent call has not been returned.We ended up paying $325 an hour for a one-person cleaning job!
            Read More
            Read 1 More Complaints

            Customer Reviews

            26 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tracey T

            03/16/2024

            The grout job is amazing. ********* was professional and did a great job making my kitchen grout look new. He matched the color perfectly. Thank you!

            The Grout Geeks Response

            03/20/2024

            Thanks ******! We love ********* as well. He is a good hard working tech for us and takes great pride in his work. If you every need anything, don't hesitate to contact us!
            Read 25 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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