Business ProfileforAchilles foot & Ankle Ctr Inc

I took my son, as a new patient, to Achilles Foot and Ankle in ******************* on February 27, 2024. My son has seen a podiatrist for about 13 years, since being diagnosed as having short tendons. He wears orthotics. I explained this at the appointment. They said they would take photos of his feet with their ipad to make new orthotics. This was a new procedure for us. He had always pressed his feet in foam to make casts before. They assured me this way was better. We had to wait about an hour, since the battery in the ipad was dead. I had to pay $450 up-front for them to be ordered. I have the receipt. We picked the orthotics up in March. I noticed that they looked different from his previous ones, with a large bump in the middle. I was told it should be fine and that it would keep him pain-free. He'd never had pain before. Three months later, the orthotics were falling apart. The top layer had separated from the bottom at the toes and was ripping. Some of the top layer near the heels had also come off. They looked worse than the 2-year old pair we were replacing. On June 14, 2024, I returned to the **** ***** office to discuss what could be done about replacing them or refunding my money. I was told I could not see anyone because there was no doctor there and was given a number to call. The person who answered said I would receive a call from a manager and a call from the insert team within 2 business days. I received 2 calls on the 14th from 2 different people. One person said the manager was not available until Monday. The other person said the doctor they needed to talk to was out until Monday and maybe they would refurbish the top layer of the inserts. I was told I'd get at least one call the next week. No one has called in 2 weeks. On July 1, I took my son to another podiatrist office. The doctor examined my son's feet and looked at the inserts. She said they were not made correctly for his feet and would not help with his condition.