ComplaintsforJ & R Towing and Recovery, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July 25, 2024 - ************ towed my vehicle, damaged it trying ***** into it. The owner refused to provide her insurance information. She said her driver says he did not go into the driver side of the vehicle. She sent me the pictures the driver took upon arrival and the damage is not on the vehicle, but upon pickup it was. She told me if I got an estimate she would help with some of the cost to fix it. I got the estimate and now she wont respond via text or call.Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Jnr towed my vehicle from my apartment knowing Im a resident here n trying to charge me 208$ to recover which is against va ****************************** fee law..I have parking permit n car is Registered to meBusiness response
12/29/2023
I would need to know the make and model of the vehicle, and where it was towed from to look into this further.Initial Complaint
02/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Wednesday 22, 2023 - My car and my fiance's car were towed from our apartment complex. We were charged $180 (plus tax) for each car. ** ****** stated cars under ****** lbs cannot be charged over $150. ********/******* further strict it to $135. Our cars are not combination vehicles so there should not be an additional charge. "No towing company owner, employee, agent or operator shall assess any storage/impound charge for the initial 24 hours of storage/impound" our cars were picked up within 30 minutes of them being brought to impound. There is an open towing case in RVA - I'll gladly add your name to the list for them to investigate.Business response
02/28/2023
Hi *****,
Im sorry that you feel like you were overcharged regarding the towing of your vehicles, however I can assure you that you were not. According to the virginia code which I have attached and highlighted,
no hookup and initial towing fee of any passenger car shall exceed $150
which is correct
however it also states
For towing a vehicle between 7p and 8a OR on any Saturday/Sunday OR holiday an additional fee of no more than $30 per instance may be charged; however in no event shall more than two such fees be charged.
So this is how we arrived at the price of $180. Original $150 (+) one instance of $30 for it being towed between 7p or 8a.
Customer response
02/28/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
***********************Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car was towed by J&R towing company where I live I have a parking sticker.My daughter heard a loud sound out her room window we looked and the driver was dragging my car and scraping my front bumper on the ground.Causing damage to my right front bumper..The tow truck driver was pulling my car from behind witch cause damage to my rear passenger side suspension. I took my car to the shop to find out I have body damage I notified the company they told me to send the report I sent all the pictures and the report no response I called them they said its no way he could have cause the damages.I need help about this situation this happened on 6/17/22Initial Complaint
03/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Roughly two weeks ago, my car was towed due to an issue that was my fault associated with my complex. I went to the towing company and instantly before I took my car of the lot, my ignition and steering wheel were locked (which is connected and associated with your power steering). I have never had an issue with this for the YEARS I have had my car. The lady helped me, but also stated “this happens all the time when we tow cars”. Therefore, I thought that was fixed so I left. Instantly a week later, the same issue arrived causing me to miss work, get my car towed, and resulted in $****** in fixes ( powering steering inlet pipe & new ignition tumblr), which even my mechanic stated was the towing companies fault. My apartment complex forwarded my complaint to them and I put in one, but never heard anything. Janae refused to tell me how to spell her first name, in which I never asked for her last name. She stated they never received either of the complaints which makes no sense. I want my money back, this is completely unfair and downright there fault. She was rude and I was extremely nice and pleasant and even explained that I understand it is not directly her fault, and just wanted to know the right place to dispute it. She didn’t care whatsoever. I also asked to speak with “*****” (would not tell me the spelling) even thought everybody’s name is public information, she said she couldn’t. I feel like she didn’t care and she was very defensive and rude. I never got a tone or raised my voice with her at all. My mom and I want a resolution to this problem ASAP.Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 9th, 2022 i went to *********** pizza on (*** * ********) st in Richmond, i parked my car at the 7/11 which is directly behind it. Approximately 5-7 mins later i receive my pizza with intent to go into the 7/11 for a beverage. As I’m walking out i see that my car is being towed. I then confront the man and ask why my car is being towed. He proceeded to tell me that the 7/11 parking is now considered private property which i understood. The tower has not hit the main road at this point and i asked is there a fee for taking my car off the truck? The tower tells me it’s $*** to remove my car off the handle. I then ask a police officer and as well researched that it was an outrageous price and now allowed in the city and was over the maximum and due to the fact he didn’t enter the main road he was supposed to release my car once i caught him.Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company has targeted our car specifically for several months to be towed. This company has lied to us stating that we will be placed on the "do not tow" list numerous of times after I have shared my financial struggle to them. We pay rent to the apartment complex they are hired by. The apartment complex is also receiving a cut from them to tow cars with no decal even if that car has a visitor ticket on the dash. Tonight specifically J & R Towing and Recovery towed our car stating that we were "illegally parked" in our apartment complex parking lot. I have seen numerous cars parked in that specific spot without being towed. This is unfair and once again targeted. The resolution that I am seeking is to have my car relinquished back to me at $0 cost to me and my family. We have neem hit so extremely hard my COVID and taking our transportation away would make us deeper in the whole. Please help.Initial Complaint
10/25/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 10/25/21, J and R Towing towed my car from the apartment complex I live at. Even though the sticker showing I am a resident is clearly visible in my rear window, they said they towed it because the placard used to park in the carport was not visible. (I am registered to use a carport spot and have been parking there for three months with the same car.) In order to see this, they had to have gotten out of the tow truck and cased my vehicle. (I was parked head first.) In broad daylight, you can not tell when standing at the back window that the card is displayed. You can see from the photos the drag marks (even after rain) from where they dragged my car out. When I was able to get to the tow lot, the lady tried to charge me double what my complex told me they had negotiated as pay. I went to pay the $** and was told that I was only able to pay with cash. You can see the hand-written receipt I was given where it lists cards as a payment option. Also, they took my car through a toll road and my ex-pass account was charged (charge on 10/15 at 3:38 AM) I am seeking a repayment of the $** and the toll fee. I had to miss a day of pay and get transport to the lot, as well as an ATM fee because they would not take my card for payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.