![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJolie Hair Studio LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Today 03/04/2023, I took my mother to Jolie Hair Studios in Great Falls. I scheduled my mom for a haircut and blow dry at 12:15 PM. We were in the area so we stopped by and asked the salon women if they can take us in earlier, and if not we can just come back at the time we originally booked. They checked with ***** (the woman who usually cuts hair) and said she can see you in 15 minutes. ***** cut my mom's hair, and she did not blow dry it. She just dried it, but then charged me for cut and blow dry with styling. When I said that I don't like the way the hair looks and it doesn't look like it's been properly styled, ***** started saying rude things about me and my mom in ******. She went inside and slammed the door. Then she came out, and did another blow dry, but at that point my mom's hair was no longer wet to be styled properly. I want the blow dry money to be paid back, and I want them to refund the laser money we paid in 2021. We have a contract with them, and they must honor it. The owner of the shop claimed that the aesthetician who used to do the laser treatment "pocketed" the money, or in other words stole from the salon, and she has " no proof" that we made that payment because we paid cash. I want to be refunded the blow dry amount and the money of the laser treatment that we never received because they changed their location from Vienna to Great Falls and never informed us of the change.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.