Business ProfileforThe New Banister Chrysler Dodge Jeep RAM of Hampton

Took my 2018 (only 38K miles) to this dealership on 7/6/23. The vehicle faults were engine light would come on, the service electronic stability control light would come on, and the analog speedometer would not display speed. I was told the ABS module might need to be replaced, but they could not guaranty the **** replacement would correct the issues and the main fault could still be elsewhere. I was also told the part might be on back order for forty days. I asked he service manager Mr. **** if the shop foreman could verify proper operation of the vacuum pump and its associated vacuum hose. I was assured that these items were checked and ruled out due to buss communication issues caused by a probable bad ABS module. The dealership ordered the replacement ABS module, (which arrived earlier than expected) but the wrong part arrived. They reordered the part a second time (arrived two days later) and installed it. I then received a report that the vacuum pump may be bad, due to new fault codes popping up. The service manager assured me that he would call me back to confirm, but that didn't happen. To date my Jeep has been at this dealership for over eighteen days without it being fixed. When I call, I'm usually directed to voicemail (which is not received or monitored by anyone) and when I do get someone on the phone, I'm told I'll get a call back, which rarely happens. The service dept and manager keep telling me that the work and communication delays are due to being short staffed and overworked. I feel like I'm being nicely blown off (with their decent demeanor over the phone) and with their sad excuses. I can appreciate delays in getting parts. However, there are no professional reasons why the troubleshooting has taken this long, why new problems are just now arising, and why they refuse to call me back in a reasonable time frame. This experience has been absolutely horrible, and I would recommend that people take their business elsewhere. I'll never be back!