ComplaintsforThe New Banister Chrysler Dodge Jeep RAM of Hampton

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On November 10th, I purchased a vehicle from Winner's Circle Chrysler, Jeep in Hampton, VA. Unfortunately, the vehicle was a total loss in a collision on December 3rd. I found out that the dealer had not paid the lien on my trade-in as of December 10th, nor had they paid the lien on the trade-in of the previous owner of the car I purchased. I am unable to process the insurance payment because they also had not processed the title as of December 29th 2022. I have made multiple calls to the dealership. These practices are shady at best. During the purchase of the vehicle they also stated that if I did not use their lender, I would have to sign for two loans in order for them to insure that the vehicle was paid. My lender was the largest credit union in North Carolina. This dealership is the worst dealership I have ever dealt with. Their shady practices go far beyond anything I have ever experienced. I am now having to pay for a rental car for a period beyond what the insurance would pay due to their inability to complete their work.

  Business response

  01/03/2023

  Winners Circle will refund the customer the $****

• Initial Complaint

  07/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a Jeep Wrangler Rubicon 392 on 5/22/2022. When the vehicle arrived, the soft top that was packed with the vehicle was the incorrect color (tan vs black as stated on the window sticker). The driver and I contacted ****** ******* and Mr. ******* instructed us to take pictures of the top and pack it in my trade vehicle to go back to the dealership. Mr. ******* said that he would order a new soft top and send it to me when it arrived (along with a set of rubber mats and the tool kit that was missing from the Jeep when it arrived). I've been calling Mr. ******* roughly once a week since 5/22 to get the status of the soft top. During the week of 7/11, Mr. ******* said that the soft top arrived, but there was a problem with sending it to me because of the size of the box. Since then, I have been having a really difficult time getting a hold of either Mr. ******* or his sales manager ***** ******* I was finally able to get Mr. ****** on the phone on 7/16 following a conversation we had earlier in the week about figuring out an alternative to shipping the top. Mr. ****** said he would be able to have a driver meet me halfway to deliver the soft top, but that he needed to contact his driver on Monday (7/18). Today, 7/20, I attempted to call to follow up, but no one from the sales team seems to be answering or returning my phone calls anymore.

  Business response

  09/28/2022

  Business Response /* (1000, 5, 2022/07/25) */ We have delivered soft top, tool kit, and floor mats. Consumer Response /* (3000, 7, 2022/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is trying to remedy the situation and have been treating my request seriously. Unfortunately, the floor mats that were delivered were for a different model vehicle (part number: XXXXXXXXaa) and did not fit mine. The dealership is trying to resolve that issue now. The soft top and tool kit were delivered on 7/22. This complaint will be closed as soon as I receive the correct model of floor mats (part number: XXXXXXXXaa). Consumer Response /* (2000, 11, 2022/08/11) */ The dealership finally delivered the floor mats today (8/10/2022). The case can be marked as resolved. Thanks for the help in getting my issues with this dealership sorted out.

• Initial Complaint

  11/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company sold me a car on November 1st, I have near perfect credit, and I placed a ****** deposit via credit card. I am from out of state. I have bought cars out of state before, and right now it is very difficult to find what I want, this dealership had it. They were going to ***** paperwork on Nov 4th and it never showed up. Finally it arrived on Nov 9th. I immediately signed all paperwork, along with ******* in two cashier's checks - which cost money to acquire, I then overnight ******* it all to them for arrival on the 10th. The car transport was due to pick up that day, and because they dragged their feet, the pickup had to be cancelled costing me money. On Nov 16th I had a transport lined up to pick up this car for Thursday the 18th and they tell me they no longer want to do the deal. Why? Because the owner can't verify my identity. Ridiculous. I needed to prove identity to get the two cashier checks at my bank. I sent them my driver's license. I answered sensitive questions on the credit report. This owner is unethical. I have been strung along now for 18 days possibly missing other opportunities in this limited market, and not only that, they currently still have all my money!

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/11/22) */ Contact Name and Title: ****** ********* Manager Contact Phone: XXXXXXXXXX Contact Email: *************** We have returned check Consumer Response /* (3000, 7, 2021/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not refunded my credit card the ***** deposit they charged on November 1, 2021 for the purchase of the car. As of Nov 19, I received the ******* in cashier checks back via ****** However, more than just a refund, I hope there is some type of *** rating that indicates this company operates in an unethical manner; therefore, helping other potential buyers to rethink spending money with this deceitful business.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased an extended warranty for a Suv I purchased. On July 16th 2021, I requested to cancel the extended warranty. The financial rep **** ******** told me he would send me the required form to cancel the warranty and never did despite numerous requests to him for the cancellation. I ended up selling the SUV 30 days later which forced the company to issue me a check for the warranty however the check they issued was short the full refund and they attempted to use the date that I sold the SUV as the date the warranty was canceled. I immediately contacted the accounting department and told them the correct date the cancellation should be and requested the additional money that was owed. I sent the screenshots of my conversation with **** ******** requesting cancellation with the dates. I called 11/2/21 and spoke ***** ****** again to get an update on when I could expect this matter to be cleared up and she informed me that she has forwarded my information back to **** ******** to clear up several times and was not sure why he had not done it yet. To date I have not gotten this matter resolved and the business continues to avoid my emails and calls in reference to this problem. This is a breech of contract issue considering I requested the warranty to be canceled the day after the purchase and was repeatedly avoided and deterred from cancellation of the warranty.

  Business response

  12/01/2021

  Business Response /* (1000, 6, 2021/11/04) */ Resolved issue with the customer. Consumer Response /* (2000, 7, 2021/11/05) */ This business has corrected the issue and adjusted the refund to the correct amount. This case can be closed.

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