Business ProfileforD & M Construction, LLC

in Sep 2021, we contracted D&M to replace our roof, install 3 sets of storm doors, windows, screens for the doors, replace existing deck and extend deck around an above ground pool. Mike, the owner, told us he would pull permits, but never did. The roofers left trash, nails, shingles (have pics). They installed Anderson doors & windows (all but one bathroom window, that we all agreed would be done when they returned. They never returned). One set of storm doors leak badly whenever it rains (have video & pics). They said they would fix it, they never returned. After texting, calling, and emailing them, it took, at times, a week or longer to get a response, they would schedule, cancel & reschedule numerous times. In Apr 2022, we texted asking why they kept pushing the date back. Mike called screaming at us, “why are you questioning me, if you don’t trust me, I’ll give your money back". After we pleaded with him to return & finish the job, he said, "Fine, my guys will be there tomorrow”, & hung up. The next morning, a crew arrived at approx 10:30am. Mike & my husband agreed to extend the deck more than originally planned, without my knowledge, so my husband & I asked Mike to extend the deck at a location that was agreeable to all of us. Mike said, “Sure, no problem. This work will be at time & materials when we return”. We said, “Great, sounds good”. After 3 weeks, we texted again, asking when they would return. They gave us a date in May 2022. Mike said we needed to sign a waiver since they left our deck undone (see pics), as we have no railings on the ends of the deck. We never received any waiver. After a month passed, we texted, again, asking when they would return, that we were concerned for safety reasons because the gates were never installed at the top of the two stairs (for pool safety). Not enough space here. Please see attached detailed account of our experiences with this company, along with copies of emails, texts, & pictures. Thank you.