ComplaintsforBob Wade Lincoln, Inc.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Wednesday, July 03, 2024 I went to Bob Wade Auto world in Harrisonburg, VA to look and take a 2017 Ford Mustang with 50,469 miles on it for a test drive, my husband was the one that drove it. Everything seem well and I decided that I would like to purchase the car for $ 28,688.00 I signed all the papers and was on my way. I drove the car home that night that was about 80 miles, the car set Thursday and Friday , on Saturday July 06 I drove the car on a small joy ride 28 miles round trip, car set Sunday on Monday I took another small ride, on Tuesday July 09 I traveled 18.3 miles before the check engine light came on my husband checked the code and it was a random misfire code we drove back home and I called the dealer and told them what was going on and they said to bring it in on Wednesday, July 10. I had driven the car 267 miles the whole week that I had the car. I took it in on Wednesday and was given a rental car until mine was fixed I was told by the gentleman that I spoke with that I should have the car back by Friday the 12th, I did not here anything from the dealership so on the week of July 22-27 I finally called and was told that they were still working on it, I once again waited a week and called again and was told again that they were working on it and was unsure what the issue was I told them to call me when they had and update, after not hearing anything for over a week I called them again and was told that they were talking with Ford techs from Ford Motor company and was still unsure I called on August 09 and was told they had put a crank shift modal on it and was the first time the check engine light didn't come on after a test drive but they wanted to drive it a little more to make sure it was fixed, didn't hear from them the whole week of Aug. 12-16th I called today, Aug 19th and was told that after a few test drives the light was still on and they were going to try a few other things. I love the car but I'm worried

  Business response

  08/27/2024

  Bob wade Autoworld has been in contact with the customer and have come to resolution in this matter

  Customer response

  08/27/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My car has been in the shop seven weeks tomorrow, Wednesday August 28.  I understand that there was a lot of trails an error with parts and test drives etc.  but not ONCE did anyone from the company call and tell me what was going on, I waited two weeks before contacting them to see what was going on with the car, I did not want them to feel pressured or rushed and each time I called it was always the same answer we are still working on it, and we don't know what's wrong with it. This was sold to me as a certified vehicle, and I only drove it 200 miles before there were issues. I have already made two payments on this car, and I have only had the car six days out of seven weeks.  I was put in a rental, and I do appreciate that!!  Yes, I did talk to the owner about extending the warranty that was on the car and restart it from the date and miles at pickup but that's just not enough...., I paid over book value for this carat this time, I am unsure of the number of miles that has been put on the car in the last seven weeksalso, there is idle hours that's been addedthis is a sports car, and everyone wants to drive it hard and fast & has the mind set of well this isn't my car so I'm, not worried how its drivenI have been told three times that the car was fixed then don't hear anything for days and call back and be told Ol we took it on a test drive and the check engine light came back onThis car was going to have to be fixed regardless of if I own it or someone elseI just no longer want the car after all the time and not having answers I'm afraid that even once I get it back that there will be more issues and then what?I am just not going to settle and get screwed over, I want my down payment back and loan paid off with my credit in good standingI have just delt with this long enough   Regards, **** *******

  Business response

  08/29/2024

  The car is fixed and she has it as of yesterday.  We also gave her a new warranty starting from yesterday.  She also has all the paperwork on the work done on the vehicle.

  Customer response

  08/29/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** *******

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/13/22 I worked with Mr. ***** ****, a Senior Sales Consultant at Bob Wade Autoworld [**** ** ***** ************* ** *****] on a transaction to exchange my personal 2020 Kia Rio for a 2008 GMC Envoy in the dealership's inventory. The transaction involved a credit to me of $19,176 for the 2020 Kia, less a lien payoff of $12,250.02 to Kia Finance, From that differential was to be deducted an amount of $6,699.47 for the purchase and related taxes for a 2008 GMC Envoy, leaving a surplus of $226.51 due and payable to me. On 1/20/22 Kia Finance reported that $12,250.02 had been received by Bob Wade Autoworld, the exact payoff factored into the sale document, thus rendering the Kia title free and clear to them, and the residual amount of $226.51 due me validated. Hearing nothing in this regard from Mr. ****, or Ms. ******, the Finance Officer for the dealership, on 1/28/22 I sent a short email message to the two of them inquiring about the disposition of the amount payable to me. There was no response received, not even the courtesy of an acknowledgment of said email. On February 8, 2022, a letter to Mr. John Wade, owner of Bob Wade Autoworld, outlined what I describe above. As a veteran in the automotive industry, I know how important "Dealership Reputation" is to a successful business. Again, no response in any form from Mr. Wade, or his agent. It is now over a month since the transaction described herein occurred. While perhaps a few hundred dollars is not considered a significant breach of contract or even "goodwill," it is the principle that is important to me. While I am disappointed in my treatment by this dealership, it is important to me that other trusting customers be aware of their concern, or lack thereof, for customer relations. Any suggestions as to how to share my experience with others will be appreciated. I also have a concern about some "funny numbers" in the Buyer's Order but have no solid evidence of misconduct or fraud in that regard.

  Business response

  03/03/2022

  He was given his refund on 2/16/2022.

  Customer response

  03/03/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The issue has been resolved. Regards, ***** **********

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