Business ProfileforFabric Restoration Service Team

I hired FRSTeam of Virginia on 7/25/23 after my basement flooded to pack-up, move some of my stuff out to one of my buildings and to move and store some of my stuff off-site at one of their storage facilities then move all my stuff back into my basement without damaging any of my stuff. 1/29/2024 FRSTeam of Virginia Co-Owner Benny Mehta and his team moved my items back into my basement and they damaged and broke $1,220.46 worth of my items. I notified Benny Mehta the co-owner the next day that some of my items had been damaged and broken. I have tried to get Benny to reimburse me for my damaged & broken items but Benny says it's his word against mine and I did not notify him of any broken items the day they moved everything back in. The contract says I have 7 days to notify him of any damages. I explained there was 5 of them and 1 of me and I couldn't be everywhere at once. Plus, there were boxes stacked everywhere where they did move stuff back in also. I was busy trying to tell the one guy where I needed furniture to be sat back. It took me emailing, texting, and trying to call him for him to finally come out on 2/25/24 to even look at the damaged items. He said that he would email me the next day and I heard nothing from him. I had to text him and email him and try to call him multiple times before he finally emailed me on 3/6/24 saying that he already gave me a discount on the 1 month of storage that my insurance company wouldn't pay and that he would write me a check for the $350 I paid him for that month's storage. My insurance company has paid him over $9,000.00 for the pack-out, storage & Pack-back 3/6/24 I emailed explaining that was not acceptable that I wanted full reimbursement for the items they damaged. I received no reply. 3/13/24 I emailed I would like to receive the money for my damaged items. Benny replied that as mentioned in his earlier email that he can issue me a check for $350. I emailed that I wanted full reimbursement.