We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Rocktown Realty, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRocktown Realty, LLC

            Real Estates
            BBB accredited business

            Contact Information

            218 E Market St

            Harrisonburg, VA 22801-4131

            Visit Website
            (540) 705-7080

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/6/2023

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers real estate sales and property management services.

            Business Details

            Location of This Business
            218 E Market St, Harrisonburg, VA 22801-4131
            BBB File Opened:
            1/22/2014
            Years in Business:
            14
            Business Started:
            1/1/2010
            Business Incorporated:
            3/24/2010
            Accredited Since:
            2/6/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Julie Hamann, Broker/Manager
            • Mr. Bernard Hamann, Manager
            Contact Information

            Principal

            • Mr. Bernard Hamann, Manager

            Customer Contact

            • Mr. Bernard Hamann, Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            The way they are handling operations as a company is on the edge of unlawful! In April 2023 we decided to terminate our lease through them and we were charged a fee to start the sublease process! They then threatened legal action when I refused to pay a full month of rent for may after learning that new tenants would be moving in on the 10th! After I told them I would be in contact with my attorney about the situation they agreed to allow us to pay the prorated rent amount for the 9 days it would be between tenants. They have withheld our security deposit and claimed that they used a large portion of it for “repairs/paint” when I know for a fact that I repaired the walls myself and only the paint needed to be touched up! There was a non refundable amount of $275 - which is plenty to have covered the cost of flipping the home for new tenants. The company itself was not even in charge of repairs for my house- it was the landlord directly and he usually used his own repair men - not sure why rocktown reality was able to keep the $400 without proper receipts to prove the cost of services required to repair the home!
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike L

            10/05/2022

            Rocktown Realty Customer Service Review -- 10.5.2022 Fair prices, but very poor customer service. There are many other options for off-campus housing. - Submitted a work order on 8.17.2022 for a mattress with visible blood stains when moving in. As of today, 10.5.2022, that mattress still has NOT been provided. - On 8.18.2022, there was a pipe that burst in the ceiling. The ceiling wasn't fixed until 9.9.2022. The interim solution provided was a bucket in the middle of the room. - While fixing the pipe burst in the ceiling, the service technician broke another pipe rendering the kitchen sink unusable. The interim solution was a tape of the kitchen sink with instructions not to use it. That was on a Thursday. The issue was fixed the following Tuesday. - $500 charge for rice in the kitchen drain (which was the fault of the tenants, not the owners). We requested negotiating the high cost of the charge to fix the sink due to the lack of customer service. Request denied. This is my third child in college who has lived off campus, and this is by far my worst experience with a property management company. Mike *****

            Rocktown Realty, LLC Response

            10/07/2022

            Mike, I discussed this with the property management team and I wanted to respond to your complaint. I thought you had spoken to Bernard and this was taken care of. We never received a complaint of a bloody mattress. The complaint was that the mattress was flat. We ordered a new mattress but unfortunately we are still seeing delays from suppliers. The mattress was delivered to the condo a couple weeks after it was ordered. The kitchen sink was severely clogged with rice. It took maintenance quite a bit of time to get it unclogged as it was not as simple as just plunging the sink. We agreed to split the maintenance bill with you however the pipe issues were due to the rice in the line. I'm sorry it took a few days to fix however we had to wait to get the correct person in to get this fixed. You were not happy with the price from the vendor that made the repair but that was the cost of the bill that the owner incurred. Again, Rocktown split the cost of the bill and we paid half of this bill for the rice being clogged in the drain. Hopefully your experience will improve with us. Thanks, Julie ******, Broker

            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.