ComplaintsforCity Motors Company II, LC
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought my vehicle only as a 26yr old trying to start my new life and job. The first morning after buying vehicle it broke down. I purchased an extended warrenty with vehicle that was suppose to take care of all motor and drive train. The dealer took it back in there shop and said they fixed it except for a thermostat.Tthe vehicle broke down again a day later. warrenty company had it toed and supposedly fixed again at ***** ** *** repair. Two days later in ***** ******** when i went to see my mom, vehicle broke down again and was told the head gasket was blown. It has been over a month before warranty company got it to a dealership that i had to find cause warranty did not have any shops in ***** ********. At this point i have had vehicle two months going on three months and have not been able to drive vehicle . the dealer now wants $1700 to fix vehicle and City motors that sold vehicle will not do anything. the vehicle has 15 recalls attached to it and repair shop is stating original seller had to have known the head gasket was blown and all other issues. Please help me. I have lost my current job due to lack of transportation.I also have text messages from day one for correspondence records.Business response
05/05/2023
The warranty company approved his claim 2 weeks ago. ****** needs to have the shop that the vehicle is at deal with the warranty companyCustomer response
05/18/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. After the vehicle sat for three weeks at a shop, because the warranty company left it up to me to find the shop that would do the work for their negotiated rate. They still only approved partial payment for the all the repairs, which was not the way it was explained and we also had a three month thousand mile warranty from the dealer which he has taken zero responsibility off. This is our second engine repair within a month. We have well over $2000 in it and the warranty company has only paid very little. This is why I’m rejecting the offer because neither warranty has stood behind the sale of this vehicle.Business response
06/05/2023
The warranty company paid the claim.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.