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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Will not refund my tickets price gave all supporting documents. Each time I call since June I am on phone for 1-2 hours with no resolution they hang , state they will schedule call back from supervisor etc. I had to purchase another set of planes tickets and was told by jet blue to go through travel insurance to get monetary refund back on original ones. Original trip was to different area of Bahamas had to choose different due to not flying out of my area to new area. No success .. I have given all information but the color of my underwear ..Business response
11/29/2021
Dear Ms. ********:
Thank you for directing this matter to my attention. I apologize for any frustration the claims process may have caused the consumer.
I have set up a call back so the examiner can review the new additional documentation received and discuss the claim with the consumer for finalization. The consumer should receive a call within the next 5 business days.
If the consumer has any additional questions or concerns, the Claim Department can be reached at *************
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I filed a claim in late August regarding concert tickets that I purchased before Covid. The concert was rescheduled, but eventually took place. However, I was unable to attend due to possible exposure of Covid. I have sent receipts to them, letters from my boss & doctor. And they continue to ask for documents that were already sent & keep saying check back in 10 days. It has been over 2 months. I have not been able to get anyone on the phone or to answer me more than check back in 10 days. I would like my money refunded back to due for the tickets. I had no control over the pandemic. I purchased the insurance policy prior to all of this. It shouldn't have to take this long. Thank you ******* ******* ************************ ************Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention.
Please have the consumer provide the policy or claim number so that we may address their concerns.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
i purchased insurance for tickets and was not sent policy number im having issues getting assistance , the customer service is terrible and my bank will not issue a refund .Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer.
We have escalated the consumer’s complaint to the management team in the customer service department. The consumer will be contacted within 24-48 hours.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
11/03/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a frequent traveler. I purchased Allianz Travel Insurance for my ******** ******** flight from *** to *** which occurred on July 6th, 2021. My luggage was lost. I immediately called upon arrival and they told me the steps to go through. First was to contact my credit card company to file a claim with them, which I did. I also filed a claim with ******** ********, *** airport, and the TSA. I then began to gather the required documents to file with Allianz. This took me until about July 13th. I had to include receipts of items in my luggage, despite accepting that I would be at a lose (Ie- no receipts for my actual bag, and quite a few other items that I was unable to find a receipt for) I did everything they asked. I uploaded all documents including correspondence and claim numbers with all mentioned claims above. I continually updated them via uploading documents anytime I received correspondence. I called a few times and confirmed all documents required were in fact received. I was told in August that my claim was almost finished being processed and I would hear from them within 2 business days maximum. I continually checked their website and nothing had been updated. I contacted them in September and never received any form of response. I have continually tried to reach them to find out what exactly is going on, and I haven’t received a response via email or phone. It has now been almost four months since I had to contact them because of my lost luggage. This is not in congruence with the service they claim to provide. I no longer trust the peace of mind I received from travel insurance or anything related to that. I have never filed a claim and I have never had my luggage lost. Instead of helping me through the process, I have wasted time and money in order to attempt to receive the help they promise to give upon purchasing their travel insurance. Any help is immensely appreciated. Thank you.Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention.
Please have the consumer provide the policy or claim number so that we may address their concerns.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I am requesting refund because the airline rebooked my flight and it made me miss my connecting flight and they have requested documents several times and are still saying they need more documentation. I've submitted everything multiple times all I want is my money back.Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention.
Please have the consumer provide the policy or claim number so that we may address their concerns.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
10/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I filed a claim on August 28th for a travel delay, clearly covered by my insurance policy. I sent the email from the common carrier stating that our flight was delayed and I sent the receipts for the covered expenses. On September 22nd I was asked to provide more documents. Allianz required the itinerary for the trip and the invoice. I called and queried why they needed these and was told it was their "policy". I still see no reason for needing these documents as I had already furnished them with the relevant ones. I regarded it as a delaying tactic. However, on September 24th, I uploaded these requested documents. I was told that the claim would be settled in 10 business days. That was over a month ago. I have phoned and I have emailed but they say they have a lot of claims and they will get round to it in due course. They got round to it in September when they asked for irrelevant documents. This is simply a way of not paying genuine claims. I shudder to think what their reaction would be to a large complicated claim. I will certainly not be using this company in the future.Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention.
Please have the consumer provide the policy or claim number so that we may address their concerns.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased insurance in case I was unable to attend an event. I was not able to attend due to a medical condition. I mailed all the documentation I was asked. Proof of purchase, a doctor note verification . Now they requested the same information again including more information about the medical condition details , which I thought were confidential. They want unused tickets which were not issued. Only an emailed versionBusiness response
11/29/2021
Dear Ms. Atkisson:
Thank you for forwarding this matter to my attention.
Please have the consumer provide the policy or claim number so that we may address their concerns.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased rental car insurance from this company via *********. The company said they were going to refund the money. I have a e-mail confirming this. The company told me that ********* has to refund the money, ********* is not refunding the $******. I want the money back.Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention.
Please have the consumer provide the policy number so that we may address their concerns.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid for concert tickets for four people. We were all exposed to the Covid virus because one of us was diagnosed. We collectively could not attend the concert as a result. I filed a claim on 9/7/21 I received one email on 9/16 stating that it was under review with no follow up I repeatedly went to the Allianz website and checked the status The website has said the following for over a week: “In Process Your claim is in the last phase of review. Please allow five days for us to finalize your claim.” See screenshot for reference I called today and still received no answer I need to be refunded the ticket price as it was covered by the insurance I purchased through AllianzBusiness response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
Our insurance records indicate that the claim was paid in full on 10/28/21.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************Initial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought travel insurance through Allianz, decided I didn’t need any, cancelled within the time frame and have been receiving the run-around as to why I have not received my payment back. Have contacted 3 times and told to wait 30 days. Today is the 30 day mark and they (Peter & Celcilia) told me they were unable to credit back my credit card and that a check was mailed on 9/28/2021. I advised I have no t received a check and Cecilia told me I have to wait another 3 days for them to review and void and resend another check. She refused to contact the finance department stating she couldn’t, but them said she would let them know to review my account and resend a check. She was extremely rude & was unwilling to help. I am out $***** and will probably not see that money.Business response
11/29/2021
Dear Ms. ********:
Thank you for forwarding this matter to my attention. We apologize for any frustration the refund process has caused the consumer.
According to the last note from the Finance Department on 11/18- a refund has been sent to the consumers card. If the consumer has not yet received it, please advise and we will open up an investigation.
Sincerely,
Kalinda H*****
Claims Escalation Examiner
**** ******* ***** ********* ******** ***** *************************
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Customer Complaints Summary
1,474 total complaints in the last 3 years.
360 complaints closed in the last 12 months.