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ComplaintsforAffiliated Dermatologists of Virginia
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I scheduled a consultation in April for a June 6 appointment that I had to cancel. They had me pay $75 upfront for the consultation. Since the appointment never happened, they said they would issue me a refund and it would take a month to process. It has been over a month and when I call they state that it could take 1-2 more months to process the refund. I would like to receive my refund, they have had plenty of time to issue it.Business response
07/23/2024
At our facility, we process refunds on a quarterly basis, which is a standard practice aimed at ensuring accuracy and efficiency in our financial transactions. This schedule allows us to thoroughly review and verify each refund request to maintain compliance with guidelines.
Please rest assured that your refund request has been duly noted and manually processed on Friday, July 19th . If you have any further questions or require additional assistance, please do not hesitate to contact me at *********************.
Customer response
07/23/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
***************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.