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ComplaintsforMc Coy Water Filter Incorporated
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Complaint Details
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Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** will not return our calls to come out and service their water treatment system, a system that is apparently proprietary, so we cannot get service from anyone else. It is unbeleivable that there is absolutely no respond despite leaving numerous messages and attempts to contact them.Business response
07/28/2023
I installed the system in 2017 for the previous homeowner. Its a Pentair Water Softener and Microline Reverse Osmosis. All of the parts and service items for this basic non proprietary system are available for purchase from Amazon. We were never contacted by the previous owner for service on the system. We closed the account after 4 years. The warranty is void due to non service. This complaint is misleading. We have zero responsibilities for this system. We have zero work history with this current homeowner. Due to this waste of my valuable time I will not provide any future service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.