Customer ReviewsforNorthwest Federal Credit Union

Long time CU member since 2015. Decided to give them my business with a Home Equity Loan. I have an 805 credit, 70% LTV and 32% DTI and its secured by RE! Over the course of 5 days, they requested 24 different documents totaling 124 pages! I was eventually turned down by ****** for too many inquiries and lack of adequate reserves. I had one (1) other inquiry from my primary mortgage company from a few days prior. If I had lots of reserves, I certainly would not take out a loan at 8%. Get real, these are not valid reasons for a turn down. Remember, this was a RE secured loan to consolidate some CC, not brain surgery. I was a mortgage loan officer for 7 years and know the process. They fumbled the ball on this one. The next day I went back to my first Mortgage holder who did the initial inquiry and they approved me immediately and for the same rate and more money! The process was so easy in comparison. I then looked up reviews on them being a bit confused at their failure and all three sites I checked ranked them a 1.3 to 2 star rating, I was floored! They used to be reputable lenders. Even the BBB rates them 1.3 stars. Being from the mortgage industry my loan was a slam dunk and easy. They have no clue how to approve a loan. I really dodged a bullet here so in the end I'm happy I'm not with them for the long haul. I'll be closing out my other 2 accounts with them and moving my business to a lender who is not a 1.3 star business. NWFCU has lost its way and is no longer the business they once were years ago. My review: stay clear of this terrible business. Its unanimous from all the comments below as well so you know I'm not the problem here. They won't survive long with this level of customer service. If I could give them a 0 star I would. Beware and don't waste your time trying to give them your business like I did!!! They will waste your time and laugh as you jump though their hoops They make you feel dirty and worthless when you are in fact a great customer.

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 7/19/24 from the Better Business Bureau and have since researched your concerns. Underwriting policies and procedures necessitate additional documentation to decision a loan when certain criteria are not met. A letter was mailed to you disclosing the specific factors involved in the loan decision. Should you have any questions, please contact Mortgage Lending and wed be happy to assist.Member Service Center:M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ ************* toll-free)

I had an auto loan with the ***** and paid off the loan in April 2024. It is now June and we cannot get the lien on our ****** removed. We have paperwork stating the loan is paid in full but the credit union refuses to contact the ** DMV to remove the lien

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 6/11/24 from the Better Business Bureau and have since researched your concerns. A Credit Union representative has reached out to you via phone and email to discuss this matter. The lien release on the Oklahoma title was processed in April. Due to a prior state change, additional efforts were required to process the change in **************. The electronic title was imported from the ** DMV on 6/11. Should you have any questions, please contact our ********************* and wed be happy to assist.*********************:M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ ************* toll-free)

let me start by saying I have been with this credit union for 9 years now ,,,which to them your just a number....I had a auto loan and credit card with them...thought I mattered in some kinda way,,,anyway I became late with a credit card payment back in July 26,2020 , and paid it on Aug 5, 2020..the late fee , my regular pmt...so in August 2020 they reported my late payment as 30 days late into the bureaus...so I lived with that until NOW !!! which is 2024 ....I am going thru my credit reports to make sure things are correct on reports as I am taking a heloc on home,,,so I come across a serious delinquency on report...so I go to look at the ***** entry and it says 30 days past due , but says it paid which it is...so I am like I didn't pay this this late ,,,mind you its been on here for 4 yrs now...so I called and the loss midigation person tells me once it gets reported the credit bureaus adjust it how they want ,,I am like really !!!so the short of the story is ..a past due on retail credit cards has to reach 30 days before it can be entered in the bureaus !!! not 10 days !!! so I call them back today , and the person I spoke too says she will have someone call me back... what a joke this credit union is,,,,,be careful with them !!!!

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 6/11/24 from the Better Business Bureau and have since researched your concerns. A Credit Union representative has been in contact with you to discuss this matter. A follow-up email was also delivered on 6/13 with a copy of your statements. Should you have any questions, please contact our ********************* and wed be happy to assist.*********************:M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ ************* toll-free

My Review for this Credit Union is "0". By this means I want to express to you that I don't recommend this Credit Union to have checking or savings accounts as well as any type of loan and I do not especially recommend speaking with Mr. Robert Santos who is a person without any education who cuts off the call abruptly, who always kept me deceived as well as my realtor on my loan application, saying that everything was going well and in the end asking me to give more down payment and cancel any debt I had so that they would approve the loan, this man along with his Credit Union wanted to dictate to me what I have to do with my money. What a shame that this institution has people like Mr. Robert Santos working in its loan department.

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 1/17/2024 from the Better Business Bureau and have since researched your concerns. Our Mortgage Branch Manager has spoke with you on 1/19/24 to address this matter and explain our lending guidelines. At Northwest Federal, we are dedicated to providing superior service to our members, and we regret the service you received was not reflective of this commitment. Should you have any questions, please contact our Member Service Center and we’d be happy to assist. Member Service Center: M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ (************ *********)

If I could give cero stars I would. Terrible customer service. Provide wrong information. And even after listening to recorded calls they wont honor their word. Apologized only after requesting an apology.

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 11/1/2023 from the Better Business Bureau and have since researched your concerns. A Credit Union representative spoke with you on 10/31/23 to discuss this matter. We apologize for the negative experience you had. Should you have any questions, please contact our Member Service Center and we’d be happy to assist. Member Service Center: M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ ************* *********)

Will be sure to never use NWFCU in the future. Customer service is terrible and the way they do business is horrible. I have been trying to payoff the balance on a loan due to the death of a family member and they are unwilling to remove a late fee that was placed on the account due to the delay in recieving the death certificate. I can see why they have such terrible reviews across all platforms.

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 10/18/23 from the Better Business Bureau and have since researched your concerns. The late fee matter has been resolved and adjustments made to the account. Should you have any questions, please contact our Member Service Center and we’d be happy to assist. Member Service Center: M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ ************* toll-free)

Terrible customer service. Online system is lacking. Took over a month to pay off a loan. When you think your regular bank is bad, use them and you'll think otherwise.

Thank you for contacting Northwest Federal Credit Union. We received notice of your review on 9/22/2023 from the Better Business Bureau and have since researched your concerns. NWFCU strives to provide exceptional service to our members. We apologize for the negative experience you had. If there is anything we can do to assist, please contact us. Member Service Center: M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm ************ (************ toll-free)

The worst Credit Union to deal with. Arrogant and very discriminatory. Racial profiling when offering loans. Waste of time and worst of all unethical Lending practices.

Thank you for contacting Northwest Federal Credit Union. We’re sorry to hear of your negative experience and regret that we are unable to extend the requested loan. An adverse action notice was mailed to you with more information on the reasons for the denial.