ComplaintsforLanceSoft, Inc

• Initial Complaint

  06/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am a travel nurse. I have been contacted by this agency every week for the past six weeks. Each and every time I tell them I am not interested and that I will not be travel nursing anymore in the future and then I demand that they take me off of their Call List. And then they continue to contact me. This is harassment.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Lancesoft company continues to call My cell phone multiple times a day, even after requesting at least 10 times to remove my number off of their list. Its pure harassment.

  Business response

  06/01/2023

  Hello, 

  Thank you for sharing your concern. We've submitted your request to be removed from our systems. If you continue to receive any contact please contact me directly at ************. 

  Best Regards, 

  ************************;

  HR Director- LanceSoft, Inc.

  Customer response

  06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Why is this company still on the BBB?? They are a scam company. All of the reviews show that and simply ******** their company name and reviews- shows they are a scam too!

  Business response

  06/01/2023

  Hello *****, 

  Thank you for bringing your concern to us. I can assure you that LanceSoft is not a scam. If you are facing any issues with our recruiters or team members, please feel free to contact me directly at [email protected] or ************. If you have any questions about the nature of our business or where we are located, you can reach me at the above. 

  Best Regards, 

  ************************;

  HR Director-LanceSoft 

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This Company keeps Harrassing me even after i have Emailed and told them over the phone to STOP. This needs to stop immediately. I have never contacted this company for any reason and yet they have my information and will not stop harassing me.

  Business response

  06/01/2023

  Hello ******, 

  I am sorry to hear that your request was not respected by our team members. I've sent a request to our IT department to have your contact details removed from our systems. If you face any other issues, please contact me directly at [email protected] or ************.

  Best Regards, 

  ************************;

  HR Director- LanceSoft. 

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company contacted me today. (27 MAR 3023). It was an exact copy of another company recruiting for the same job. This promoter me to look up the company. You have SEVERAL reports of this company don't this to get personal information. They have your seal on they emails sent to potential job seekers.

  Business response

  06/05/2023

  June 5, 2023

  Hello *** ********,
  

  I apologize for the inconvenience caused. I've sent off a request to our IT team to confirm you are removed from our systems. If you receive additional contact from our team members, please share those details to me directly at: [email protected] so, I can take appropriate action.
  

  Thank you.
  Best Regards,

  Customer response

  06/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The company is active trying to get individuals looking for work to respond to fake job postings in an effort to get personal information. The job postings are fake and have been recycled by others doing the same thing. I have literally had the same position sent to me by 3 other companies for a contractor position.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Please take me off your call and email list. I have gotten none stop harassment from Lance soft and am not interested please and thank you.

  Business response

  04/12/2023

  Hello *******, 

  Thank you for bringing this to my attention. We've requested our IT department to have your information removed/blocked from our systems. Please let us know if you need anything else. 

  Regards, 

  ************************;

  HR Director

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the last year alone I have received HUNDREDS of calls up to 15 times a day. Followed with emails and texts. I have answered and said repeatedly that I do not want the job. At one point one person told me that I was going to take the job. That there was no choice. I have had to turn off all unknown calls. Please stop contacting me.

  Business response

  04/12/2023

  Hello ******, 

  Thank you for letting us know of your concerns. We've escalated this to our IT department to have your information removed from our systems. Please let me know if you need anything else. 

  Regards,

  ************************;

  HR Director

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Received a call/text from Lancesoft regarding a job opportunity that I believe is a scam and a job that does not exist. I checked VDOT careers website and did not find this position posted. I called ********* and she said she did not receive my email nor text messages from me. I saved all texts/emails fromher. Odd because I replied to her text/email and she responded back. Urgent Req: IT Purchasing Analyst Hi , Hope you are doing great! My name is ********* working at LanceSoft Inc, a global staffing and consulting company. We have an urgent opportunity for the [IT Purchasing Analyst ] role with one of our direct clients at [**** ** ***** **. Richmond, VA] and I feel that your expertise in required background makes you a perfect fit for this role. Please go through the below Job Details and If interested, revert with your updated resume along with your best number & time to discuss further. Job Description Title: IT Purchasing Analyst Location: **** ** ***** *** Richmond, VA Duration: 4+ months *Candidate will telework primarily, we average one day a week in the Central Office in Richmond. **** * ***** ***engagement to be extended beyond 6/30/23 up to a year or more Hi Linda Blakemore , Right to Represent Acknowledgement By signing below, I acknowledge and agree that [Lancesoft Inc] has the sole right to represent me in matters of work assignment relating to the Commonwealth of ******** IT Contingent Labor Contract by submitting my professional resume to the Contract’s Managed Service Provider, ******** **** ***. for the requirement identified below. I also acknowledge and verify that all the information contained in my resume related to my technical credentials is accurate and is based on educational training and professional experience obtained throughout my career. VectorVMS Requirement Number and Title (including Name of Agency): Lancesoft: VDOT IT Purchasing Analyst (******) Candidate Full Legal Name: ***** *********_________________________

  Business response

  03/07/2023

  Hello *****, 

  Thank you for bringing your concern to our attention. I took some time to review your situation to better assist resolving your issue. We can confirm the following: 

  1. The position was valid. The ************************ often contracts us to fill open positions in tandem with other staffing companies. If it is filled by the client directly or another supplier, this closes the position and we're unable to market our available candidates.

  2. The recruiter failed to properly communicate this delay to you. At LanceSoft, we have specific expectations regarding communication to our current and prospective employees. We push to ensure that we're providing accurate and timely communication to all parties. Unfortunately, it appears there was a gap when you were following up for the position and when you were notified that it was closed. 

  We were able to verify the recruitment manager had contacted you in February to confirm the status of the positions closure, but I can appreciate why you would think this was not a legitimate offer. I do apologize for the substandard service you received from our team. We're making process improvements continuously and this situation serves as a reminder that we have some work to do still. 

  I have requested and confirmed that your ID provided was removed from our servers. If you need anything else or have additional questions you can contact me at [email protected]. Thank you. 

  All the best, 

  ************************;

  HR Director

  Customer response

  03/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company will not leave me alone! I have told them countless times I'm not looking for employment yet they call 10 times a day. I keep blocking the numbers and they call from a different one. They need to just go away and leave me alone.

  Business response

  01/16/2023

  Hello *****, 

  Thank you for reaching out. We've taken the necessary steps internally to have your information removed per your request. If you happen to receive another call or email from an employee of LanceSoft, please contact me directly at *****************************. 

  Thank you, 

  ************************;

  HR Director-LanceSoft

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company will not stop contacting me. It's been happening for at least 2 months. About the same job. I keep telling the people I don't have the requirements and that I'm not interested, but they just won't stop! One woman actually tried to convince me over the phone after I clearly stated my lack of interest. The number they call from us supposedly from Virginia. When they leave voice messages, I can rarely or hardly understand a word of it. Then they immediately email me afterwards. Today, two people called within less than an hour of each other. I've been polite, I've been straightforward, I've been blunt. Can I be blocked from their employment searches? I wonder if the position is even real, if they've been after me for over 2 months. I've never seen the job posted elsewhere.

  Business response

  02/02/2023

  Hello,
  I apologize for the inconvenience caused. I've sent off a request to our IT team to confirm you are removed
  from our systems. If you receive additional contact from our team members, please share those details to me
  directly at: [email protected] so, I can take appropriate action.
  Thank you.
  Best Regards,
  *************************
  HR Director- LanceSoft, Inc.

  Customer response

  02/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they need to teach staff about harassment too. So many reports about this company. Plus, I've received 3 calls from them since this response about how I will be removed. 
  
  Regards,
  
  *********************
  

  Business response

  02/14/2023

  Hi ******, 

  Thank you for sharing this feedback. We will look into the issue around harassment you may have faced. We did block your email and phone number from our system. I had attempted to respond to your email you sent to [email protected] but was unable to get it past the block. I would appreciate any additional information you have about continued contacts such as name and number, so that I may investigate this internally. 

  Best Regards, 

  ************************;

  HR Director

  Customer response

  03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  but if im contacted again, i will not hesitate to file another complaint immediately. 

  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩