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ComplaintsforHeritage Paving and Masonry
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A new asphalt driveway was laid by this contractor at our home on Sep 30 2021. Immediately, and ever since then, the asphalt has deteriorated and disintegrated. Extensive asphalt has come off of the driveway, and there are now broken areas of the driveway due to the disintegration. I brought this to the attention of ****, the owner I believe, on 5/6/22, and I requested that he come out on 5/13/22 to inspect the driveway and their work. He agreed to come out. I followed up with him on 5/11/21, and he agreed that he would come out on 5/13/22.On a pair of occasions this morning, I tried to call him to find out when I could expect him to arrive at my home, but my cell number had been blocked. I texted and e-mailed him, but he has not responded. On no occasion, nor did I have occasion, have I communicated to him in any rude or demanding way. The merchant provides a 5-year guarantee on their work. They are not honoring that guarantee, and I have a feeling that they don't intend to, since my cell number has been blocked, and they never came to inspect my driveway.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.