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ComplaintsforJDR Towing
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
May 9th, 2023 JDR towing has towed my car for unauthorized parking. I pay the fee and get my car. My car is scrapping loud! The cover is broken underneath my car. My brother has fixed it for me and I had no issue until they towed my car, and now its so loud even the music wont cover it. I call them to tell them, the front desk lady wont give me the number of her manager. She tells me to go back I tell her I will not as I live 30 minutes away. Finally she gives me the number. I call a man I think his name is *******. He says he will come look at it at 9:30. Its 10:30 and nothing. He called me at 10:50 and asks where I am, I tell him at the from and he refuses to come see me. He tells me to go where he is and when I tell him its ridiculous he hangs up. I call him back and he tells me he already left and I need to drive to the office. No one has given me a number of someone who can actually help. I'm just frustrated as to how they return to me my car. This is negligence. I come home and go over the speed bump and my cover breaks now. I have a brand new 2020 ****** ******* that they now broke and won't even give me 15 minutes over the phone to explain. They seriously lack in costumer service. They probably cost me 400+ in damagesInitial Complaint
10/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
VA state law requires that Towing companies post their service fees outside their business. No fees and charged more than the state law allows.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.