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ComplaintsforC&J Home Solutions
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Complaint Details
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Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid the company ******** for a trex boards front porch with a 3 year warranty in Aug 2021. We have had several issues that needed correcting but as of 9/17/2021 no one from the company will return our voice messages or email as well as they have now blocked me from messenger, which is how we were communicating during the job.After no contact ,I call the Trex company to get the manufacturer warranty and have been informed by Trex that all the boards were installed improperly and the manufacturer warranty has now been voided. We will need to have all boards replaced. I am requesting a refund in full to have the job demo and install correctly with a warranty.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.