ComplaintsforWTW Construction, LLC

• Initial Complaint

  11/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We engaged Thomas Wooten to build our dock in September of 2020 and paid a deposit. He has promised in writing that the dock will be completed July 4, 2022. It has been "almost" finished since then. The barge he had docked in our slip was not tied down correctly and due to the wake, pried off several boards like a crowbar. This needs to be repaired. The stairs to the floating dock have been installed the wrong direction. The ladder on the floating dock doesn't latch in place. We cannot close up our storage area because he has not installed the rolling aluminum window cover. We are up to date on all payments and he does not return calls or texts.

  

  Business response

  11/22/2022

  response to clients complaint.Hello, yes we signed the contract in December 2020 correct.  The owner ***** ********* was well aware of the pile drivers timeline.  I made him aware that he was about a year out which put us around December of 2021.  there was no confusion in this area of timeline.  the pile driver did not finish installing the pilings so i could start framing the dock until the end of march 2022.  i responded to Mr. ********* on all of his emails/texts/phone calls as I recall.  Just recently Mr ********* wife texted me thqt she would be the new contact for this project.  I signed and discussed all project details with Mr ********* up until around the 1st of November 2022 when I was contacted by Mr. *********s' wife by text.  I did not respond to Mr. *********s' wife, who submitted this complaint. I responded the next day to Mr. ********* and made him aware of her text.  the dock framing was started soon after the pile driver finished and was underway.  Mr. ********* was made aware of the progress and i personally sent him pictures of the progress along the way.  everything on the dock went well until i was owed the 2nd draw (under roof draw).  the owners bounced the check to me for the 2nd draw.  I removed my workers until this issue was resolved and of course with the rescheduling of sub/workers until the check issue was resolved there would be some delays in the re-start time.   Mr. ********* insured us it was a mistake.  he issued another check to me and when my wife took that check to the bank it bounced also.  so as any person would agree there is a lot of tension and concern at this point.  i was uncertain at this point if I was getting paid for my services or not.  the check issues was not cleared up until September 30th 2022.  so as anybody can see the project was not held up by WTW Construction it was held up by the owners lack of payment on time.  the dock was completed on November 9th 2022.  I sent the final bill to Mr. ********* on November 14th.  the project is totally complete and Mr. ********* has since paid WTW in full on November 21, 2022 in agreeance  that the dock is 100% complete.Thomas WootenWTW Construction LLc

  Customer response

  11/23/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of March 2022, Mr. Wooten promised the dock would be complete by July 4, 2022. We moved to the lake in June and stared at our unfinished dock. **** ****** called first with apologizes because Mr. Wooten sat on a check for four months. The Wootens bank at ***** ***** ** ******* and it is inconveinient for them to deposit checks. It "bounced" because we moved and changed banks. We were not in a hurry to pay a contractor who abandoned the job. The second check issue was my mistake and was resolved in hours by a wire transfer to **** ******. These unfortuante financial issues can be verified by our banks. Any tension involved was due to Mr. Wooten's lacadaisical approach to completing his orginal project. Mr. Wooten seemed surprised we would need a set of stairs from our house to our dock. In a separate contract, he charged us $2,400 for a set of hastily constructed stairs. He asked if we would like the "cash" price or the "check" price. The stairs were too steep, balanced on rip rap instead of concrete, and not up to ******** ****** or *** standards. We had to have the stairs removed and rebuilt. Mr. Wooten did not credit us on the first contract for the amount of the second stair contract in his final invoice. His lack of timeliness and commuication, second contract piggybacking, and shoddy construction of the stairs are an issue for the licensure board. Now that he has finally finished the job and not abandoned us, we would like a refund in the amount of $2,400 for the unusable stairs.  Regards, *** ******** 

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