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ComplaintsforCalabrese Home Improvement LLC
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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In October-December 2021, Calabrese did a renovation of my home and part of that involved working with me on the purchase of new windows for my single family house. The supplier of the windows was **** *****, Springfield, VA. The window order (custom wood windows) contained a duplicate of 3 more windows than I had ordered. In other words, the 3 windows for an upstairs bedroom were charged twice. Calabrese worked with **** ***** on small changes to the order but never caught this error. **** ***** has said they only take the order from the contractor (in this case Calabrese). In early 2022, I was still waiting on the windows to come in for pick up. I asked about the order to make sure it was correct because I was counting 21 windows, not 24 in my house. Calabrese never responded. Once the windows arrived in late March, Calabrese (Justin K******) acknowledged the mistake. Over the last 6 months, we worked on reimbursement from him. I told him I would only ask for reimbursement of the cost of 2 windows, not 3. He said ok. He eventually paid me $900. Each window cost $963.95. Therefore, I believed I was entitled to $1927. 90 (the cost of two windows since I found a way to use the 3rd window in my house). Calabrese has paid me $900, leaving $1027.90 remaining. I was recently able to sell one window on ******** *********** for $300. Therefore, I am requesting $727.90. Calabrese has not followed through to say when any remaining payment could be made. I am therefore filing this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.