ComplaintsforGreen Valley Natural Solutions

• Initial Complaint

  07/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Green Valley Natural Solutions uses false advertising to suck you into a monthly charge. I bought a sleep aide product -- My Sleep Miracle -- for the introductory price of $9.95, and because I didn't cancel within 30 days -- I've barely tried the product yet -- they charged my card for $79.95, the monthly subscription price. Usually when this auto-subscription happens with these kinds of introductory offers with a reputable company, it's for the next month's supply but that wasn't the case here because Green Valley Natural Solutions is not a reputable company. They charged me $79.95 for the product they had already sent me for the introductory price of $9.95! So, in essence, they are back-charging me for something that should have been an introduction to the product to see if I liked it. The customer service rep said it was clearly written on the original offer, but if so, they buried the lead there because I didn't see it. So basically, I paid more for the product than if I would have just signed up. Green Valley said I can send the product back and they will refund a portion of my money based on what's left in the bottles -- I have one full bottle and one 2/3 full -- but they want me to pay for shipping so by the time I'm done I will have spent close to $100 on a product that I barely used and who knows how much they are going to refund me. This is clearly unethical behavior and I would appreciate if someone fined them for unethical business practices. It won't help me get my money back but at least it might help the next guy.

  Business response

  07/22/2024

  Good Morning,I am truly sorry for any miscommunication regarding the trial terms and conditions. I have issued a courtesy refund for you today. We are committed to providing the best service to our customers. If there is anything else we can do please let us know.Have a Great day!

  Customer response

  07/24/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, *** *****

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bait and Switch trial offer turns into a subscription for 10 times the original price even when specifically refusing the subscription offer. Claim that shipping notification was sent, but none; claim that a tracking number already had been issued so they couldn't stop the shipment; after requesting the tracking number, it clearly had been created after my call in to stop payment that I noticed on my bank statement - the only indication that I was being charged. This is a surreptitious business practice and is illegal, but due to the online ordering process it is unable to prove without screen shots. This company may claim to be within the letter of the law, but I have witnessed differently - and there is no doubt that the spirit of the law is being ignored.

  Business response

  05/23/2024

  Dear ***,Thank you for bringing this matter to our attention. We deeply regret any confusion or frustration that our process has caused.We understand your concern regarding the subscription and the subsequent charges. It appears there was a misunderstanding in our trial offer process, and we sincerely apologize for any inconvenience this has caused you.Regarding your recent order, we want to inform you that it was unfortunately cancelled after the shipping process had already commenced. At this stage, the product is already on its way to you. However, you can easily refuse the shipment by clearly marking the package as “Return to Sender” without opening it. Once the package is returned to us, we will promptly process a full refund for the product price under our risk-free 90-day money-back guarantee.We take your feedback seriously and are committed to ensuring transparency and fairness in all our business practices. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team.Thank you for your understanding and cooperation.Best regards,Customer Service teamGreen Valley Naturals###-###-####

• Initial Complaint

  12/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I accepted a TRIAL offer for pills. When they arrived I found they were way too large for me to swallow. I am including a copy of the emails I've sent and to which I've had no reply at all: ****** ******* Tue, Dec 12, 6:38?PM to Green CANCEL SUBSCRIPTION please I am sorry but the bone and muscle pills are too large for me. I keep gagging when I try to swallow. I am disappointed as I have a double scoliosis spine, spinal stenosis, and other problems. I was so hoping these could help me. Please tell me how to return. Thanks, ****** ******* order#****** ****** *******  Fri, Dec 15, 8:59?PM to Green I wrote three days ago about canceling any subscriptions and requesting info on how to return the two bottles of pills I received. Can you help? Thanks, ****** order ****** ****** ******* Dec 28, 2023, 1:54?PM (2 days ago) to Green Now it's been SIXTEEN DAYS since I requested to cancel my subscription. Plus I asked how to return the two bottles This was order # ******  If I do not hear from you asap, I will be forced to go to Better Business Bureau and file a claim/dispute. I'm sorry if that is the case but it does sound as if that's the usual solution. ****** ******* 

  Business response

  01/02/2024

  Good Morning-We are sorry to hear that you were frustrated. Our records show that we responded to your emails on 12/13, 12/18 and 12/28. Each time we provided the return instructions you requested. I am providing them below as well for ease of communication. Your subscriptions have been turned off. Return the unused portion to:Green Valley** *** ***********, VA *****Thank you,Green Valley Customer Service**********************************************###-###-####

  Customer response

  01/12/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** *******

• Initial Complaint

  08/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a trial product from them and all you had to do was pay for the shipping and handling. Unfortunately, I wasn't aware that they were going to enroll you in autopay or auto-ship for future orders unless you emailed them to let them know you didn't want the product. One month later (today, August 25) my debit card was charged $199. I'm beyond upset. I've contacted my bank. Tthey have opened a case. My debit card is now inactive and I won't receive a new one for 7 days. Plus, I have to contact everyone I pay through auto-pay today and I have a ton of work. My health is poor and I struggle to get through the day. This is like adding climbing Mount Everest to my day. My bank should handle the charge. If not I want them to refund the money. If they want their bottle back they need to send me a shipping label and pay for the shipping. They have cost me a days worth of phone calls. I'm so angry I'm in tears. There business practices are misleading and unethical. $9.95 turned into $199 plus $9.95 I'm angry at the inconvenience and hardship this is going to cause me.

  Business response

  08/25/2023

  Good Morning-We are sorry to hear that you did not read the terms at checkout. The trial terms and price were all provided prior to you rendering payment. Also, when you emailed us asking about the charge, you email was addressed promptly and the reply reviewed the trial terms and provided you with return instructions. You have been refunded today and removed from all future advertising.

  Customer response

  08/25/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would  resolve my complaint.  For your reference, details of the offer I reviewed appear below. I'm finally satisfied. But getting them to answer my questions was very difficult until the last 2 emails. And still the question of what happens if you used both bottles and there is nothing to return? Where is that in writing? This is why I have an issue with this company and their business model. It's a ploy to get someone to try their product. Why give a 60 days of product for a 30 day trial?  And then require the customer to return the unused portion? Can't sell an open bottle? It's a tactic and in my humble opinion unethical. And the terms shouldn't be in the *fine print. Because Bold in 6pt type doesn't get read.  Regards, ******* ****** 

• Initial Complaint

  01/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My father, ***** ****** has ordered products from this company. My father died in December 2021. For an entire year, I have requested by phone and in writing that Green Valley stop sending product ads and catalogues. We continue to receive large, graphic, unappealing mailings regularly (see photos) and it’s starting to feel like harassment. It’s disrespectful to my father and painful to me to receive these mailings. Please help me make them stop.

  Business response

  01/12/2023

  Our sincere condolences on the passing of your father. We had received a request to remove your father’s name from our catalog mailing list in late November, and we send removal requests to our logistics partners once per month, so the request was submitted with our December update shortly after December 15th. This was the first and only request we had received for removal; our records are updated and there will be no further mailings sent. It’s possible that earlier requests may have been received through a third party phone sales agency and somehow the request was not transferred to our company for handling. We sincerely regret any trouble this may have caused. Our mailing lists are updated with our logistics partners on a monthly basis and from this point forward there will be no further catalog mailings. Thank you so much for bringing this directly to our attention. 

• Initial Complaint

  07/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 6/18/22, online, at Green Valley Natural Solutions, GVNS, the trial product, 2 bottles of Bone and Muscle Defense, was offered for $9.99 and free shipping. I filled out all the required information to purchase the product. When I went to check out to confirm payment the price changed to $99.99. I did not complete my authorization and confirmation to purchase the item. In a few minutes, I send an email to GVNS stating the above situation. I never received a response from GVNS to my email. I then did some research on the items in the product. It contains L-Carnitine. I suffer from neuropathy from chemotherapy. Medical reports state in my situation not to use L-Carnitine. So, I never went back to GVNS to confirm the purchase. On 6/21/22, 2 bottles of Bone and Muscle Defense was delivered to my home. I have since sent several emails to GVNS informing GVNS that I never authorized or confirmed the purchase. To cancel this purchase and all future deliveries, refund the charges and send a prepaid envelope if they wanted their product returned. To date, GVNS has cancelled subscription for future products. But refuses to send a prepaid envelope. And threatens me with charges if I don't return the product, that I never authorized. I will also file a complaint with my credit card company. GVNS committed a crime by charging credit card for an item I never authorized. This can be resolved by GVNS sending me a prepaid evenlope.

  Business response

  07/01/2022

  Good Afternoon-Thank you for contacting us. We are sorry that you misread the terms of our trial. You only paid the S&H and it has been refunded and your account has been closed out. The charge for the product never went through as it has not yet been 30 days. Here are the trial terms exactly as they were on the page you used to enter your payment for the trial offer:*Your order today includes a 60 day supply (2 bottles) of Bone & Muscle Defense. Pay only $9.95 shipping today (along with any local and state sales tax collected by your state), and you have 30 days to decide if Bone & Muscle Defense is right for you. If you are not completely satisfied, simply return the unused portion and call or email within 30 days of placing your order and you will not be charged another cent. If you decide to keep Bone & Muscle Defense, after 30 days, you will be billed $119.90 ($59.95/Bottle). For your convenience, every 60 days you will receive a fresh 2 months supply of Bone & Muscle Defense for the guaranteed locked-in price of $59.95 per bottle. There are no obligations and you can cancel at any time by contacting customer service.We encourage everyone shopping online to reach out to us before placing an order if they are unclear. Trials can vary from company to company. 

  Customer response

  07/02/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ** *****

• Initial Complaint

  11/26/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  this company advertises natural supplements for colon cleanse thought id give it a try so ordered 3 bottles to get one free. after trying this product for 3.5 months it did not work like it was intended and now i have 3 bottles left. green valley says because its not within 90 days no refunds. original email ad did not state that it stated for whatever reason unopened bottles could be returned for refund.

  Business response

  11/29/2021

  Good Morning-Thank you for contacting us. We are sorry to hear that your were not satisfied. Every ad we publish clearly states our generous 90-day return policy. Yes, we even accept empty bottles, but the time limit does apply. The order you called about was almost 5 months ago. You have been refunded today as a courtesy. 

  Customer response

  11/29/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** *******

• Initial Complaint

  11/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I replied to an advertisement from Green Valley Natural Solutions that stated they would provide a 2-monthy trial supply of their Sinus Miracle vitamin for free if I paid only the shipping charge of $9.95. I placed my order for this offer by an on-line order with my credit card authorizing the $9.95 payment. Today I received their 2-month trial order supply with an invoice for $85.14- an overcharge of $75.19. This is false advertising and a scam. I understand that if I am satisfied with the product and do not cancel future shipments that they would continue sending 2-month supplies at their full price plus tax and shipping charges. I request that they refund the improper extra $75.19 that they have charged me and that you take action to require them to stop their false and misleading trial advertising. Thank you for your help.

  Business response

  11/23/2021

  Good Morning-Thank you for contacting us. We are sorry that you misunderstood the trial terms and we have refunded you the $74.53 as requested. It is always important to read terms at checkout out before entering payment. Here were the terms of the trial offer exactly as they were stated when you entered payment:*Your order today includes a 60 day supply (2 bottles) of My Sinus Miracle. Pay only $9.95 shipping today (along with any local and state sales tax collected by your state), and you have 30 days to decide if My Sinus Miracle is right for you. If you are not completely satisfied, simply return the unused portion and call or email within 30 days of placing your order and you will not be charged another cent. If you decide to keep My Sinus Miracle, after 30 days, you will be billed $79.90. For your convenience, every 60 days you will receive a fresh 2 months supply of My Sinus Miracle for the guaranteed locked-in price of $39.95 per bottle. There are no obligations and you can cancel at any time by contacting customer service.In that statement, you can see the cost of the trial bottles is $79.90 on day 30 if you keep them. Once you selected this offer and entered payment, a pop-up with a Yes or NO option was presented offering $10 off if you would like to pay in full right away. You selected YES, and therefor paid $69.90 + S&H + Tax. As always, our 90-day money back guarantee had you covered if you were not satisfied you could always return product. We do our best to provide clear and simple terms for our customers. We encourage anyone shopping online to call in before paying if they are ever unsure what they are signing up for. Wishing you wellness,Green Valley Customer Service Team

• Initial Complaint

  08/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received 2 bottles of "My Sinus Miracle" in April , which I did not order. I called and wrote to the company asking them to stop sending this product . Yesterday I received two more bottles of this product , I called there office and was told I had signed up for "auto refills" - told the representative I never ordered the product , she asked it it happened "BY MAGIC" -- I was told to send the bottle back and she would refund part of the order. I would like a full refund of the $85.oo

  Business response

  08/11/2021

  Good Morning-We are sorry to hear that you received an unwanted refill. You have been refunded today ahead of your return. We do our best to provide clear terms and the words autoship and or reship appear on each receipt as a reminder of the subscription. Your account is now closed, as are all previous subscriptions. 

  Customer response

  08/19/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩