ComplaintsforCentercare Urgent Care & Pedsplus Pediatrics Locust Grove

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a bill dated 4/11/2024 for a date of service on 11/14/2022. Despite it being almost two years past the date of service, I paid the bill on 6/21/2024. Last week, I received another bill on 7/12/2024 for the same date of service and the same amount.This is not the first time that this company has billed me or contacted me for amounts that have already been paid. I'm not sure what's happening with their billing system or policies, but had I not kept records, I fear they would have tried to seek double payment.I tried to contact them about this, but it is virtually impossible to speak with a person directly. They ask you to leave a message with no idea of when that message will be returned.Lastly, both bills were sent in the name of my minor daughter (who is 12 years old). This is improper and inappropriate.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I took my daughter for well visit at Peds plus urgent and primary care, at **************, **. The visit was March 25, 2023. Around June 2023, I started receiving text message from the billing office. I called the office as soon as I received this message. I spoke to one of the nurses at the office and she told me it was a mistake, and she will take care of it. The text messages kept coming daily and phone calls. It says I need to pay $680.00. Every time I received the text and phone calls, I will call the number, but no one will call me back. I went to the office to talk the person who does the billing. I was told she was busy, but I can call her. I spoke to ******* the team leader at the office about the bill. She took my information and promised to take care of it. I continued to call ***** at billing daily and left many messages, but she did not respond to any of my calls. I also made several phone calls to ***** at billing. After six months, ***** answers my call and told me the insurance company denied the claim because I have a secondary insurance. I called ****** healthcare and they established that, I do not have another insurance. The insurance rep called ***** while I was on the phone to resubmit the claim. She did not answer so they told me tell her. I called and left her a message but did not hear from her. After a year, I called the office to make an appointment for my daughter and I was told they will no longer see my child unless I pay the bill. I called the ****** insurance again on June 25, 2024, to pay the bill. The rep made three-way call to help ***** to resubmit the claim. She was unable to do it because Peds plus billing team did not resubmit or appealed the claim when the insurance company gave them 100 days do so. I don't think I should be responsible for this bill because someone did not do their job. I have made several calls to *****'s the office manager, but her voice mail is full. I need someone to reach out to me. Please.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This office billed my insurance for lab tests my husband and I refused. We told the nurse practitioner ******* we only wanted our sons tested for the flu. This office took advantage of my insurance to get paid for procedures we had told ******* multiple times no to any other test besides the flu test. ******* said my sons both were positive for the flu but refused to call in Tamiflu approved to treat flu in children aged 2 weeks and older who have had flu symptoms for no more than 48 hours. My son started feeling sick on 12/25/23 around 5:00 PM and took my son to this office on 12/26/24 morning time. My sons didn't get the proper healthcare from this office.

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