ComplaintsforDriveLine Specialist
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had Drive line Specialist located at 8535 Terminal Road, Lorton Virginia replace an engine and rebuild/ replace the transmission back in 2020 in my work truck. After a few days, the motor started making weird noises. returned the vehicle back to drive line, where they replaced the engine again, so they claim. I also had my transmission replaced/repaired by them. I have only put approximately 4000 miles on the vehicle in the past two years and started experiencing leaking from the transmission on 12/4/22. On Jan. 3, 2023, I returned the truck to Drive line to see if they would make any necessary repairs, they told me I had a few bolts loose and supposedly tightened them up.. I just picked up my vehicle from them today 1/6/23 and the transmission continues to leak. After berating the manager and his mechanics about their lack of workmanship and inability perform their jobs adequately. I was asked to leave the office and told they would no longer work on my vehicle. I have spent almost $12,000.00 with this company in repairs to my work truck only to be met with excuse after excuse for issues that we clearly brought on by their lack of proper management and inability to maintain good work ethics. Keeping in mind that for the weeks that my vehicle was out of service, I was unable to perform the necessary duties of my job.Business response
03/30/2023
This guy has a 1 year warranty from Date of Purchase. He came back in Jan 2023. OUT OF WARRANTY! He never came to shop since 2020. He threw stuff around office! And was told we would no longer work on his vehicle.
AGAIN His Vehicle is Out of Warranty!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | By Appt. Only |
| SuSunday | By Appt. Only |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.