Business ProfileforA-Advanced Heating & Air Conditioning

Invoice was opened with then the first week of July for a AC/furnace issue. They came out and looked at it but then left with statement stay cool. Nothing more, no details of a follow up date or what next steps were. Two weeks go by and I call to ask when they are coming back, the dispatcher looks the case up and puts me on hold to ask them what the hold up is. She comes back to say they had to order a part and will be back out when it arrives. I asked how long it takes for the part to come in and she said 2-3 days, I let her know that it had been 2 weeks since they had been to my house so I expected them out as soon as the part arrived in 2 days then. I could tell I was getting the run around. They came and put the part on but that did not fix the problem and had to leave again. I called several times and got voicemail and never a call back. Then I would call my home warranty that contracted them to do the work and then I would get a call while Im working and a voicemail saying that my message came through incoherent. Every call that *** made has been while sitting at home or at work but ok all the messages were incoherent and not returnable. That took so long to fix the furnace which is over my second bathroom, that it caused a leak and the ceiling caved in. They are supposed to fix that. I called my insurance company to help partially with that and they got a mold remediation company in for me because I couldnt wait any longer. It is now one day until November and I am still not able to turn on my furnace that has been out since the first week of July!They said they needed to order a drip pan for me to use it because that is why it was leaking through the ceiling.