ComplaintsforCampbell Heating & Cooling, Inc.
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Transaction Dates: June 28, 2023 - $231.13, June 30, 2023 - $89.50 The business committed to provide a diagnostic and repair of our ***** HVAC unit on June 28, 2023, the first visit. On this same date we paid the company $231.13. For the second visit on June 30, 2023 we paid the company $89.50. In all, the repair technicians from the company made three visits and were neither able to diagnose the problem or repair the unit. From the beginning, we stated that our HVAC unit was made by *****. Campbell Heating and Cooling never sent out to our house any technicians who had the training or experience to work on our ***** Unit. They strung us along by sending out technicians who were not able to diagnose or repair our unit. The only person, ****** ******, who incidentally installed out ***** HVAC unit, when he was working for a different company, and was qualified to work on our unit was never sent out, despite our repeated requests. The last visit from Campbell Heating and Cooling was on July 5th and they were no closer to diagnosing or repairing our unit than they were on the first visit. Campbell Heating and Cooling should have been upfront with us and communicated from the very beginning that their technicians were not equipped to work on our unit and Mr. ****** was never going to be sent out. During this process we suffered greatly in 87 to 90 degree heat in the house and I had a heat stroke. It's worth noting that we are and elderly couple and I am over 70 years old and this was communicated to the company. Altogether, we paid $320.63, yet our unit was neither diagnosed nor repaired. I contacted the owner, Mark Creasy, via email and phone, asking for a refund. He never responded to my phone message but asked for clarifying information through email. That information was provided to him but he did not respond or provide a refund.Business response
07/12/2023
I have reached out to Mr. ******** via email letting him know that his credit card has been refunded for the entire amount of what he paid.Customer response
07/19/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.