ComplaintsforPrecision Auto Care
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Truck was taken to garage to repair engine fuel pump and misfire. During repair the mechanics said the problem showed over time to be a rod knock. Engine did not have rod knock before repair and we believe that this issue arose from neglect when repairing by leaving the engine running. Neglect in the repair caused more damage to the engine and it should be repaired.Business response
01/24/2023
Vehicle was towed in for not starting. Found the fuel pump had no power also no fire to spark plugs. Found the fuse for Engine control module B blown. The fuel pump was shorted out and caused the fuse to blow. Replaced the fuel pump to get vehicle to start and run. Once vehicle started and ran, found the vehicle was missing badly on two cylinders. Heard an internal knocking noise from motor. Motor would have to be replaced to correct issue. We did not perform any repairs on the motor. We installed a fuel pump which is located at the rear of the vehicle, Installed a battery and changed the oil per the customer's request even after we informed them of the knocking noise coming from inside the motor. This vehicle was towed in since it was not even running. We did not perform any repairs on the missing cylinders because we heard the knocking noise once the vehicle started running.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.