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ComplaintsforImplant and Comprehensive Dental of Virginia
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to Dr ******* for an upper partial March of 2021. My insurance mailed the check to Dr ******** office instead of me. I spoke with **** dental Insurance and they said the claim would need to be filled out correctly by ******** who works for this dentist office. I spoke to ******** numerous times trying to get this correct so I can clear up $760.00 that is owed to me. She assures me she will , but as of 11/12/2022 my insurance still has still not received the corrected claim form from Dr. ******** office. It is required to reimburse me. This has been almost 2 years and for them not to resolve this after many phone calls made is very ridiculous! All that needs to be done is Dr ******* send my insurance company the proper correct dental claim form. I have never experienced this at any other Dental practice I have gone to, not able to get a claim filed correctly . I am also filing a claim with the National Dental Association to make them aware if this does not get resolved soon.I have done all I can on my end. It is up to Dr. ******* to get this filed out on his end, very frustrating! I guess he doesn't need $760.00 , but I do.Business response
11/30/2022
To Whom It May Concern at Roanoke BBB,I was under the impression this situation had been cleared, as I have heard nothing further from patient or insurance company ****. Our office policy has been since day one of seeing Ms. ********** that we do not process insurance claims. Ms ********** was aware of this before treatment, and has also had other treatment done with no issues. I glady print claims for patients to mail into their insurance companies pre-filled out through *******, a very well known and advanced dental computer program. Patients are always welcome to receive copies of their claims as well. This particular claim, Ms. ********** had requested I send a copy of her x-rays to **** per their request for further information to determine benefits. I did as requested, and sent copies of xrays to ****. I did not hear back from either parties, and again believed the issue had been resolved. I was contacted months later by Ms. ********** stating our office had received a check that had not been cashed by **** insurance. Having never received said check, I contacted **** who stated they would reissue the check, this time to Ms. ********** directly. Again, I was under the impression the situation had been handled. When I was contacted this morning by Roanoke BBB, to say I was shocked is an understatement. More-so I wanted to get the situation handled to deflect any negative impressions this review may give out on our business. I have enclosed a copy of the claim form, pre-filled by ******* as stated, and contacted ****. When I spoke with ****** from **** insurance today, 11/29/2022 at 11am, she stated nothing further was needed at all from our office, and when I told her the check in question had not been received by Ms. ********** and I was contacted by the BBB, she re-issued the check immediately to Ms. **********. This conversation with ****** from **** was assigned with #*****. I hope this clears matters up, and all parties involved are satisfied. Sincerely, ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.