Business ProfileforPinkerton Chevrolet, Buick, GMC

2020 Chevrolet Silverado purchased at Pinkerton Chevrolet in ****** ** with account opening on 09/21/2022 financed for the amount of $78,017.56. VIN number ****************, account number ************. March 21st truck was taken to Pinkerton Chevrolet in ****** ** as truck was not running appropriately. After ensuring that the problem was resolved, the truck was brought home. Truck was taken back to Pinkerton Chevrolet April 21st as the problem was not resolved, truck was not operating as it should. Per report from mechanic metal shavings were found in the fuel filter, but was told that is to be expected and fuel filter changed. Truck was taken back to Pinkerton Chevrolet June 9th for check engine light on and truck not running appropriately. Truck was taken into service and per mechanic, computers were updated (ECM). After leaving Pinkerton approximately 15miles away, check engine light came on again. Truck was then returned to Pinkerton Chevrolet for the 4th time since purchase. As they have been unable to repair the truck to its appropriate functioning ability, options were requested for dealership to buy back or trade in on new truck. Approximately $55,000 offered for buy back of the truck leaving a significant debt to be carried over for buyer to be financially responsible for a vehicle purchased that was not in good operating condition that was not disclosed at time of purchase. Multiple attempts for resolution have been requested with no reasonable options provided. Customer service has been poor, lack of communication, empathy, professionalism, and reasonable problem solving. We do not feel we should be held financially responsible for a truck purchased in a condition that was not as advertised.