ComplaintsforPerimeter Roofing VA, LLC

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contracted a NEW roof to be installed at my address , work was completed 5/14/2022. Expressed some concerns to the salesman on his final inspection about an area which I was worried about a leak situation. Concerns were in writing. Leak occurred on 04/23/2023, and 04/24/2023 promptly notified Perimeter, took pictures and documented all the damages to the interior of the home, water staining of painted walls, ceilings, wet insulation in attic, as well as a water damaged laminate floor in the kitchen area. Perimeter Roofing representatives were at my home on April 25, 2023. At such time they inspected and noted all the damaged areas within my home. The company representatives then proceeded to address the area where the leak was permeating the roof. Their finding, as well as photos indicated that it was an improper installation. My own photos, as well as, samples of materials removed show this. Their representative proceeded to reinstall flashing which was improperly installed at the initial installation. Along with ice and water shield which was never installed as described per the original job order. I under my own investigation thru Virginia building code discovered nothing was to code during the installation. The company representative informed me that they have "an interior guy" who would fix all the damages after 3 good rain events. To ensure the leak was repaired. I contacted the Company On 05/09/23 to facilitate the scheduling of the repairs inside. I was told by a representative "At this point we are working to coordinate with our interior technician a time to have him come out to assess the interior damages and get an idea of what the next steps will be. As soon as we have this information we will reach out to you to advise when you can expect him. " Heard nothing back for 30 days and then sent a registered letter requesting a refund to cover my time spent doing the repairs. $600 Waited 30 days for and a response, no response.

  

  Business response

  07/12/2023

  Dear Customer,I would like to express my sincere gratitude for taking the time to speak with me earlier.Upon careful review of the letter you emailed to me, we have discussed the matter extensively. Consequently, I would like to inform you that a check in the amount of $600 will be promptly mailed to you tomorrow, July 13, 2023.In addition, with your kind permission, we would like to dispatch our proficient repair team to inspect the flashing on the chimney as well as your entire roof. This thorough inspection will be conducted at absolutely no cost to you, ensuring that any potential issues are addressed comprehensively. If you concur, I will personally instruct them to reach out to you and arrange a convenient day and time for the inspection.Furthermore, I kindly request your cooperation in removing the complaint with the Better Business Bureau. It has come to our attention that we were not aware of the registered letter until receiving the complaint today. Resolving the matter satisfactorily is of utmost importance to us, and we are committed to rectifying the situation promptly.Once again, I sincerely appreciate your time and cooperation in this matter. We value your patronage and are dedicated to providing you with the highest level of service. Please feel free to reach out to me directly if you have any further concerns or questions.Thank you.

  Customer response

  07/25/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As described in the letter, I am awaiting the re-inspection of the roof to ensure its sound and meets quality installation, ensuring a good transaction for both parties, as well as an end to any questions over what was done, or not done during the install.Have been in contact with the company and awaiting their disposition on getting it completed.  I think were working toward a common resolution and confident it will be ironed out. Regards, ***** ******** 

  Customer response

  08/22/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have recieved the $600 check and they inspected the roof today.  Regards, ***** ********

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with perimeter to remove our old roof and replace it with a new shingle roof. Due to a mistake on their part, they blew hazardous materials into our home causing lead toxicity. An OSHA lead certified company tested our home and it failed. Perimeter admitted it was a mistake on their part. We were forced to move out. Appliances were removed and trashed by perimeter. We were forced to live out of our home for 3 weeks at Christmas and New Years. Once perimeter had home professionally cleaned through a certified lead company we moved back home. However, perimeter did not put our home back to whole the way it was before they entered, including a working microwave, vent hood and proper roofing on the exterior. We even had an active leak. We asked and waited for 2 more months before these items were resolved. Currently they refuse to let us speak with their insurance regarding the food, lodging and other expenses related to this incident but are threatening late fees for balances owed. Late fees that would not exist if they had restored our home quickly and provided insurance contact information. We have asked for insurance contact info and a claim number since the day of the incident 12/15/21. It’s been nearly three months but have been ignored or perpetually delayed . We have tried to be patient and kind but it’s gone too long and we need this resolved. We need to file with their insurance for what is fair and right.

  

  Business response

  03/14/2022

  We did all of the contracted work for **** ******* not ******. ****** is upset because she believes it is our fault that lead debris, and very little at that, got into her home while we were working. We offered to clean it up and she refused saying that it may contain lead, which she or her husband never told us that the roof may contain lead to begin with. ****** contacted a firm that came out to test for lead and it was positive about the allowed readings. Then she demanded that we pay a specialized company to clean it up and for he being out of her home, which she decided to do on her own. So, I contacted my insurance company and attorney to find out what the proper thing to do was. While waiting for information from them, I called an environmental company who met me at the home and said it could be cleaned up with clorox and water and ****** said no and wanted a full deep cleaning with negative pressure, etc. So, the company did just that and after it was done the family returned to the home. In addition, while the family was out of the home there two large dogs still had access to the entire house and I am sure tracked "lead" throughout the house. The microwave also broke because debris got into the fan and ****** tried to use it, same day fo the work, and it broke. So, I offered for her to go get a microwave and we would install the new one for her at no charge. After all of this passed, my attorney and several others in the world of environmental affairs, explained to me that it was the responsibility of the homeowner to notify the contractor of any possible lead, for the homeowner to confirm if it was lead or not and then on the homeowner to abate the lead before we began work. Our Attorney also stated that the lead exposure was actually more to the crew on the roof and not to the home because they handled it and were exposed to it much longer than what got inside and that we could actually file a suit against the ********* for not disclosing that there was lead in the home and on the roof. Long story short, ****** saw dollar signs when debris got into the house and thought she was going to get paid for something that was actually her fault and not as big a deal as she made it.

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