ComplaintsforHarris Tire Company

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sought out there service for a rotor replacement. The first set of rotors were bad that they gave me and then they had to put on new ones. When they we’re putting new ones on the caliber got stuck and then they had to replace that because it was there fault. After that my car continued to make noises it didn’t make when I initially brought it to them. I took it in a fourth time and they told me something on my wheel was warped because of the caliber that was stuck. This was their fault and now they are trying to make me pay 400$ for something they did.

  Business response

  10/18/2022

  We replaced the front brake pads & rotors on ******** ******* 2014 Kia Optima on 12/23/21. The parts came with a 1 year warranty and the labor with a 90day warranty. On 8/12/22 ******** returned complaining of shaking while driving & braking. We found the RF brake caliper was sticking causing the shaking because the caliper was sticking closed. We advised ******** that the caliper would need replacing and since the rotors were less than a year old we could warranty them even though she had a issue with her caliper. The est was $240 for parts & labor on the caliper and n/c on the rotors. We notified ******** that the caliper like the brakes were wear & tear parts for a 8yr old vehicle with almost 120k miles. We ended up not charging ******** for any of the repairs ($240+tax) including the caliber to make ******** satisfied. We informed ******** that her RF wheel bearing was going bad on 10/13/22, again another wear/tear part), and gave her an est of $272 + tax parts/labor to replace. The wheel bearing is a completely separate issue, like the caliber, and unfortunately I cannot continue to replace wear/tear parts on ********** vehicle at n/c. **** ********DRO Harris Tire Co

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of this year I brought my Expedition in because it was making a grinding noise in the back end. The diagnosed and said it was probably because it needed rear break replacement. In addition to that they suggested suspension repairs to the front end not related to the original problem. The estimate was $1700. I agreed thinking that this would take care of the rear end noise and safety of the vehicle to repair the front suspension. I picked up the vehicle upon completion and did not hear the rear end noise at first. I did notice right away that the engine was running rougher than when I brought it in and was going to bring it back within the week to make them aware. As I continued to drive that week, I began to notice the original noise in the back end. I brought the vehicle in and explained that they had not repaired my original request, yet sold me $1700 worth of other repairs. They said they would recheck the noise and check the running rough issue that was not present when I brought it in. I left the vehicle at the shop 3 days and when I called to inquire the status they had not fixed or diagnosed the rough running and didn't hear the rear end noise. I came in and had mechanic ride with me to hear and identify noise. they then quoted another $800 to fix. I passed on that repair and instead asked them to repair rough running back to my pre visit status. I brought the car in and they said they couldn't find anything different than when I origionally brought it in and that the engine must have been just getting worse. I told them that it was quite a coincidence that it got worse from the time I originally brought it in until I picked it up.

  Business response

  05/02/2022

  The initial visit/diag was on 3/14/22. I attached the initial work order with our recommendations for the Expedition. Those recommendations include safety recommendations as well as misfire and rough running recommendations. Part of the engine running rough/misfire issues included history codes that were pulled from the OBD (P0305, P0316, P0420B1). The customer informed us that he was aware that the vehicle needed a tune up (rough running/misfire) but had not completed the repairs due to the common problem on Expedition & Explorer with the rear spark plugs breaking off in the socket when removed. We advised the customer to replace worn out & bad parts first as they would not pass State Inspection and were a safety issue. We also informed Mr. ********* that this could also be causing the noise in the rear of the vehicle. The second attachment shows what repairs were approved and made to the Expedition. We test drove the vehicle upon completion and as stated by Mr. ********* the rear end noise was not present when Mr. ********* pick up the vehicle. Also noted on the initial ticket was our noting of the check engine light being on and our recommendation for a tune up. Mr. ********* second visit was on 3/24/22 where he reported the rear noise had returned as well as the vehicle was running rough/misfire. We pulled the same history codes as the first visit (P0305, P0316, P0420B1). Also on the initial recommendations was tires and slack in rear axles. We offered to test drive and double check the noise and confirmed the need for a tune up. 

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was towed to Harris Tire Company on 02/24/2002 because the vehicle had a flat tire. I arranged the towing. I spoke with **** *********. I advised Mr ********* my car needed all new tires. I had recently had my car inspected and one tire had been replaced. This tire had less than 50 miles on it. I wanted 4 new tires because I was aware a complete set of new tires would improve the way my car would ride and sound. At the time of this occurrence I was caring for a seriously ill family member. Due to this I told Me ********* due to my time constraints I would pick up my car after business hours. The bill had already been paid. The following day I opened my truck expecting to find the new tire I had recently purchased. It was not there. I called Harris Tire and was told since I did not tell them to save the tire it had been sent out with the other tires to be disposed. I ask to speak with a manager and was told someone would get back to me. This did not happen. I feel Harris Tire stole property from me. I was not contacted about the disposal of the tire. I was told the customer was supposed to let the company know in advance if I wanted the tires back. This has never been my experience with other tire companies. I am a former claims manager for a large P&C insurance company. I am 77 years old and have had to replace tires on my vehicles many times. I have never experienced theft of my property prior to my dealings with Harris Tire. I appreciated any assistance you can provide in resolving this issue.

  Business response

  03/28/2022

  Sorry for any misunderstanding. We dispose of all removed tires unless the customer specifically requests to save any of the removed tires. There is a $3 per tire disposal fee. We will refund this fee if that is what the customer is requesting or we will replace the disposed tire with a comparable tire. **** ******** Harris Tire Co

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