ComplaintsforCar Commander of Virginia, Inc.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchase date:4/18/2024 of a 2012 Nissan Murano SUV Paid: $2,995 on a Debit, $1000 in cash & $1300 trade in via 2006 Chevy Uplander Minivan I started experiencing 2 issues on Friday 4/20/2024. 1st issues was the breaks was studdering/malfunctioning when I applied to stop. 2. SUV would feel like it was loosing power while driving. On Monday I addressed the issues with ****** *****(Sales Mgr) & ****** ******(Mgr.) and advised them I was going to have the SUV checked out via a garage. Neither had advised me of a fix the company was willing to do.On 4/29/2024 I spent a total of $290.66 for front rotor & break pads and was also advised at that time that a transmission was needed and that is the reason why I was experiencing the slip issue while driving. I called business later that afternoon on 4/29/2024 and spoke with ****** ***** and advised him of finding. Again nothing was said as far as a fix. After speaking with Mr. ***** I requested the Manager Mr. ****** to contact me. Meantime on 5/2/2024 I had a 2nd opinion done via another garage which cost $146.48 which resulted in the same diagnostic. Needing a transmission. Mr. ****** did contact me 4/30/2024 @ approx. 4:30 ish and after explaining everything yet again the end result was I purchased the vehicle "AS IS" and there is nothing he could do for me. I have receipts for everything pertaining to this transaction, including the phone conversation. I believe he knew the transmission was needed and he did not care that he sold me a SUV needing such major work and just was worried about making the sale and taking my money. Even though he says he sells "Reliable & dependable vehicles"

  Business response

  05/28/2024

  We are writing in reference to a recent complaint submitted by ****** ****** regarding a vehicle purchases from Car Commander, BB ID ********.We take customer satisfaction very seriously and are committed to resolving this matter promptly. Given that the vehicle was purchases "as-is" and the customer signed arbitration agreement, we believe it would be most appropriate to address this concern through the agreed-upon arbitration process.We respectfully request that this complaint not be publicly posted on your website while we work towards a resolution. Our aim to ensure a fair and satisfactory outcome for all parties involved, and public posting of the complaint may not reflect the resolution process in its entirety.Attached to this message are the relevant documents, including the arbitration agreement, buyer's order, buyer's guide, and safety inspection certificate.Thank you for your understanding and cooperation. Sincerely,****** ****** PresidentCar Commander 

  Customer response

  05/29/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The as is rules in Virginia were not followed. Also there is not an offer in the response. Regards, ****** ******

  Business response

  06/11/2024

  We came to a settlement agreement.  We bought the car back and paid all her fees.   She has the car back that she traded in.

  Customer response

  06/11/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was satisfactory to me.   Regards, ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩