2 Customer Reviews
Review from Hailey M
1 star03/05/2024
Put $3500 down payment on a 2020 ford eco sport didn’t have the car for more than 24 hours and it was a recall. The service department did not check the vehicle for recalls or anything. I called motor world as soon as the car would start they said they would have their manager call me. After waiting two days with no call I call them they finally tow the car after two days of sitting on the road. Waited three days for a loaner car. The loaner car is a car that says motor world all over it. Now I’m being told it will take a month just for them to diagnose what’s writing with the vehicle and I’m being told I still have to pay a 500 dollar car payment for a car I didn’t drive for more than 24 hours and now I’m driving a loaner car that says motor world all over it. I’m being expected to pay 500 dollars for a loaner car. They don’t return calls it takes me calling multiple times for a call back. I’m very upset about the situation.Review from Megan R
1 star02/27/2024
Their prices on their vehicles are higher then other places. They put cars on lot that should be getting fixed by accident, they don't want to fix anything even if it's less than 30 days,they lose paperwork, they put wrong tags on car sold to me and tell me it's my problem, they give me a pod and the key that comes out don't work and that's my problem they say and I feel they are not very professional or caring about anything when I have replaced several things in a year and repair had my car more then I have. They wouldn't even let me switch it out at the time even though that's what they advertise. I am angered,frustrated and will never deal with this car dealer again and will be returning it to them at their lot in Madison heights as I am on a fixed income and can not afford all these repairs with the crazy payment and can't rely on this car as I have a lot of medical appointments. A few things replaced transmission, wheel barrings,ball joints, axles to name a few. This even being a used car should not be an issue in the 1st 6 months. Very Frustrating
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