Customer ReviewsforCarMart

Unfortunately, I had a terrible experience with this dealership. My salesman Hakim K****** (aka Jimmy) was the most dishonest and unlawfu salesperson to deal with. It starts with the initial phone call, we had discussed pricing and overall condition of the vehicle. I’m he understood that I was going to be driving the vehicle back home which was about 800+ miles back home and I needed to know if there was anything that the vehicle needed before the long drive. He stated “yes” and “everything is fine” to and and every question I asked. This was not the case. I asked for simple tasks to make this transaction as smooth as possible but Hakim disregarded everything we agreed upon and completely ignored our discussion and agreements. This yes man had wasted time, money, and efforts and simply was looking for an easy sale. In addition to all the little damages and false claims that this car was taken care of, it finally came down to paperwork. As I got home I noticed he had switched numbers at the end of the sales agreement and ended up charging me more than what we had agreed upon. All these conversations were held verbally and most through text messages with proof of conversation. Even with text and screenshots of him agreeing, he still managed to disregard/ignore our agreements and made me complete last minute changes that could’ve been avoided had “Jimmy” read his messages. The goal here is to return the vehicle for full amount plus the amount I had to spend flying and taking Uber there along with tolls. If no action is taken (which most likely will not), paperwork is ready to process for litigation. Hopefully we can come to conclusion soon. Otherwise paperwork will be submitted and will cost them much more.