Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*********************** and Omega contracting remodeled my kitchen in my home and did not complete the job. ****************** left behind all of the trash in my yard from remodeling my kitchen. additionally, he ruined my refrigerator then informed me that he has to make a hole in the wall that connects to a hose to the fridge which he charged an extra $500.00. furthermore, on the first day of "completion" of the kitchen a cabinet cover fell. I have contacted *********************** and omega contracting numerous times to come fix it. I was told that a new cabinet covered needed to be ordered and that it will take a week to arrive. well then a month passed by and i continuously follow up and ultimately, someone finally comes and puts the cabinet cover on (they placed it on crooked) and to top it off they placed on the same exact one that fell on the first day of "completion" of my kitchen. this same cabinet cover that was placed on is busted from falling on the first day.Business response
03/21/2022
In reviewing the comment and our system, we have not serviced the customer mentioned. Representative *********************** used to work for our company up until December 2018.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.