Business ProfileforBrown's Manassas Subaru

Three observations made from a recent oil and tire rotation service are listed below. (Note: The day following the service, I requested via the dealer's contact page an email point of contact that I could discuss these concerns with. A couple days later, I also left a voice mail at the service department. No response has been received.) Observations: 1) An Ecogard model X4610 oil filter was installed. The invoice shows the Subaru Part number was used. 2) Two of the four clips that hold the oil drain access panel in place were not replaced and are missing. 3) Old oil left pooled at the base of the filter. Re. Oil filter: As confirmed with Ecogard Technical support, the X4610 is not the correct filter for this application. Per Ecogard technical support, the filter bypass opening pressure of the X2410 is too low for the Subaru engine. The appropriate Ecogard filter is model X4615. Ecogard technical support recommended that the filter should be changed. Note the dealer website and mailed promotional materials claims only genuine Subaru parts are used. I am open to the possibility that there is some good reason why the incorrect application non-OEM filter was used, but none has been provided, and the invoice is inaccurate.