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ComplaintsforVirginia School of Pet Grooming
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attended this school, The Virginia School of Pet Grooming, and it was not run like a school. I paid 5300.00 for tuition. I attended the school for 20 days and the owner/teacher did not teach, we just worked for him for free. The owner would sometimes not even show up until 11am while the students have been there for 2 hours. He would ask for tips for the groomers(which were mostly students) and would keep the tips. We were told to use the same toothbrush on each dog. When I confronted him about these problems he said that it would be best if I packed up my things and left. I drove an hour and a half to school 2 or 3 days a week. We sent him a letter to withdrawal from the school so we could get our money back and he refunded us 1075.00. I feel we should get a full refund since there was absolutely no teaching at all and we were lied to by the owner when we signed up.Business response
03/10/2022
After three months of school and nearly completing half the course, this student withdrew of her own accord because she found a job closer to home that was willing to mentor her. The refund she received was approved by the Board of Education based on where she was in the curriculum at the time of withdrawal. The refund amount does not get decided by me, but by the Board. It is a falsehood that I was “confronted” about anything, and as already mentioned it was her own decision to leave, not me telling her to “pack up” and go. This review is one of multiple similar ones posted as an attempt to bully and manipulate me into giving her more money back than she is owed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.