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ComplaintsforNorthern Virginia Soccer Club
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Complaint Details
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Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently requested a full refund from this organization for my two children due to unforeseen circumstances that drastically affected my family beyond our control. Brian from the organization replied without remorse or empathy that we were four days out of the return policy window. The season has not begun nor has one practice or one game been held. I pleaded with this man to be understanding and considerate to what my family and I was dealing with. My family has supported this organization for multiple years, in fact all three of my children have played with this organization for multiple seasons. It is very disheartening to receive no consideration or support from a business we have supported for so many years. We will NEVER support this organization in the future. All potential families looking for a soccer home for your children to play, THIS IS NOT THE ORGANIZATION THAT CARES ABOUT YOUR BEST INTEREST.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.