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ComplaintsforHorton’s Wrecker Service
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Complaint Details
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Initial Complaint
10/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On October 21, 2021, I was involved in a traffic collision that resulted in damage to my vehicle. The police officer on the scene called Horton's Wrecker Service as my vehicle was deemed undriveable due to leaking fluid. I was assured by the driver from Horton's that they would store the vehicle on their lot and the insurance would take care of it. My insurance agent contacted ******* ********* for the repairs and they picked up the vehicle on October 25th. When I arrived home on the evening of October 25th, I had received a certified letter from Horton's Wrecker Service demanding payment totaling $2,750.00. Otherwise, my vehicle would be auctioned on November 24, 2021. Upon checking with my insurance agent, I was informed that ******* ********* paid Horton's when they picked up my vehicle for repairs. I also received a notice in the mail today that a lien had been filed with the DMV against my vehicle for nonpayment of the storage bill. Why is Horton's Wrecker Service demanding payment and filing a lien against my vehicle when this is being handling by my insurance company? Are they trying to get paid twice?Business response
11/06/2021
November 5, 2021To Whom It May Concern,Regarding the letter, dated November 1, 2021*** *******'s vehicle was towed to our impound lot on October 21, 2021 at 8:00 pm. If we do not hear from the owner within 3 business days - it is required by law - to do a title search through the DMV obtaining ownership of vehicle. It is also required by law to notify the owner and lien holder that we are holding their vehicle and if not picked up within a certain timeframe we can auction off vehicle. - This is a standard letter all towers are required to do.
Please be advised that *** *******'s vehicle was picked up from our storage location and the bill was paid by her insurance company on October 26, 2021. No further action will be taken. No lien will be put on vehicle. At no time did we try to get paid twice. We are inspected by the local police department yearly and must abide by their rules and regulations.We are sorry *** ******* did not call our office so that we could gave explain this to her.If you need any further information, you may contact us.
Tonya H***** Office ManagerCustomer response
11/06/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.