ComplaintsforAuto Trademark

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/23/22 I purchased a 2014 white ******** * ** 2DR hard top convertible with 41,558 miles online. The sale price was $24,695, after taxes and fee total sale amount was $28,706. Before purchasing the vehicle, I asked two sale representatives about the functionality of the hard top. The first sale rep. said that the hard top was not working. When I followed up with another sale rep he said that the first rep didn't know how to use the vehicle & hard top is functional. The business committed to provide me with an ******** *** that was in working order & had a functioning hard top. On Sunday 01/15/23, my vehicle arrived. In the car it smelled like mildew, & the hard top was not working as they committed to prior to purchase. I texted ******* on 01/15/23 informing him that the hard top was in working condition. ******* did not respond. 01/16 after I still did not hear from him, I contacted ******, manager & informed I would be taking the car to an ******** dealership to have them assess the car. ****** agreed to help once I get the assessment. The ******** dealership confirmed that there was water damage that caused the issue, & there is a leak in the hard top, but they could not locate it. They were able to get the hard top to work but advised to bring it back once I locate the leak, because this would reoccur. I informed ******. On 3/16/23. I found the leak & brought it back to ********. 4/4/23 I asked ****** to cover amount paid for repairs he refused, then told me to email him the invoices for all repair to hard top & he would discuss with owner. 4/11 I called after not receiving response, ****** informed me they had not discussed. 4/17, I called back, ******* verbally offered $200 with a take it or leave it attitude. Same day I received email from ****** offering $ 300, which is not even a fraction of the repair, not to mention my valuable time and effort to resolve this issue. My dispute is for the cost of repairs for 1/18 & 3/16 totaling $5,833.12

  Business response

  05/17/2023

  Hello *****,

  Vehicle was delivered to customer and top was working fine when it left the dealership. Customer called after a few days she received the vehicle complaining about the top not working. I advised her to take to ******** dealer to figure out the issue. She called back after a few days and told us that issue was resolved and everything was fine. 3 months later she contacted us that she had issue with water leak and already had the work done at her own and will. Vehicle was sold As-Is and after 3 months of driving water started leaking from the seal which is unfortunate. I told customer that i will give her $300 towards the repair as a good will but she refused to take it. Please see attached file.

  Thank you,

  Auto Trademark.

• Initial Complaint

  12/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  itttI bought a ******** from Auto trademark of Manassas, VA. They knew I was coming to look at the truck, they brung me the truck 20 mins later said it was on another lot. The next morning the engine light was on, the fuel injectors were messed up 6 of them $3,900. They had to take the motor apart to get to them. Babar at Auto trademark said he only pays for it, if it's fixed at his place. The vehicle was already at ************** dealership with motor taken apart. He also used sticky tape & glue, for the Appliques on the doors another $700. This is all within 24 hours of buying a new truck. The engine light comes on after cold start, that's why they started the engine up, on another lot, turned the engine light off & bought the vehicle to me running. While I was signing paperwork they still had vehicle running saying they were cleaning it up. When I took it to the dealership they asked me was the truck on when I got

  Business response

  02/01/2022

  Customer did contact us regarding the issue after a couple of days and we did ask the customer to bring it back to the dealership so we can diagnose the issue and fix it. Customer denied to have the issue resolved by us and took the matter in her own hands and got it fixed by 3rd party. Customer did get a 30 day limited warranty for engine and transmission from us. We would have fixed the issue if it was related to the internal engine but she never brought it back to us to get it diagnosed.

  Thanks,

  Auto Trademark.

  Business response

  02/18/2022

  Fuel injectors are not part of the warranty that we provided and there is no possible way for all of them to go bad within a day. We asked the customer to bring it back to us which she didn't. To replace 1 or 2 injectors shouldn't cost 3k. please see attached warranty paper that she signed. It only covers internal engine and transmission components. We did our best to accommodate her but she refused to bring the vehicle back to the dealership.

  Thank you!

  Customer response

  02/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed as Answered]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  It's just not true. Bad fuel injectors will cause the engine light to come on "after cold start", that's why the truck was some place else they had to go get it, even though I called & told him I was coming to look at the vehicle. They turned that engine light off, & the vehicle was running when they gave it to me to test drive. The next morning engine light comes on. The truck began to slow down as I'm trying to pull off to somewhere safe. The more I was trying to drive, truck was slowing down. Engine light wouldn't go off, and I began to smell smoke. How was I to drive the truck back to Manassas VA, I live in Woodbridge Va. It wouldn't have made it, I pulled it over to dealership 3 blocks from my home. Good thing I did, he said I would have caused a lot of damage to the vehicle. What was I supposed to do, Pay to have the vehicle towed? And I just paid $46,000 the day before. I have spoke to a Lemon Law atty. Anytime you pay that much for a vehicle, you don't expect it not to work the next morning. They ran diagnostics 

  on the vehicle, i can submit that & the mechanic & the representative from the dealership are all willing to speak the truth for me, in court. You dont do people that way. In order to fix the fuel injectors you must take the motor apart!! I couldn't drive the vehicle because it slowed down, & wouldn't go any more. I called Auto Trademark the next day, he wouldn't answer my calls or return them right away. There was also cheap Rgas in the truck. Those vehicles must burn 93 Premium fuel. That will also make the injectors bad. Babar knows he sold me a truck with the engine light on, & the Appliques on all 4 doors was glued down & different color double sided tape. I got that fixed also. I have my receipts from dealership also. Im not going back & forth with them. If they dont want to work out an agreement to pay me back my money. I will have the atty take them to court. The majority of their reviews are people saying the same thing. They sell people cars that are messed up. They are not reputable dealers. People take their hard earned money to buy something, and their is scheming & trickery involved. Im still very upset. The fuel injectors didnot go bad overnight; those fuel injectors were already bad when he sold me the vehicle. I will never buy anything from anyone other than a reputable dealership. I had a bad feeling about that vehicle. given spent a lot of money. And when i did call back to Auto trademark & finally got someone on the phone, they told me bring it back so he can turn the engine light off. We can have a jydge & jury decide if it was pure coincidence that the engine light comes on the very next day. The mechanic asked me if the car was running when I got it? I said yes how do you know, that's when they told me, the fuel injectors would cause the engine light to come on after a cold start or 1 thing in the morning after it's sat all night. I knew then that they gave me a bad vehicle. I bought the vehicle in the afternoon 

  I bought it home and parked it. I didn't do anything, not even get fuel. My son was with and recorded everything. I asked him if there was anything wrong with that truck, and he said 

  no. Of the BBB would like me to fax my forms of diagnostics report & the Appliques I had to put on due to the other ones stuffed with glue & different sides of double sided tape I can fax it. I don't know how to attach it to this response.  

  
  

  *******************************

  ************

• Initial Complaint

  10/19/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a non refundable deposit on a vehicle based on what was false information provided by the dealership. They lied about condition. They did not disclose obvious damage and did not disclose any of the error codes int the computer system, after being specifically asked.

  Business response

  11/02/2021

  Hello *****,

  As you can see from the attachment there were no permanent or pending codes in the vehicle. Vehicle was described with normal wear and tear to the customer, There were a few minor scratches on the back which was told to the customer over the phone. we didn't lie to the customer. He was just looking for an excuse to get out of the deal after test drive. He also said that the back up sensors were not working so i walked out with the customer and showed him that it was functioning just fine and his reply was that you did something to make it work which was not the case. Customer was RUDE the minute he walked into the dealership. He did sign the no-refundable deposit form and if there was any issues with the vehicle which we didn't disclose then we would have cancelled the deal. We sell good quality cars to our customers all over the states and never run into issues like this.

   We didn't do anything wrong here and did everything in our power to satisfy the customer but he wouldn't agree. Deposit will not be refunded.

  Thanks.

  Customer response

  11/04/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The attachment clearly shows codes???  What proof did they provide.  I don't see any attachments to counter.  Please check time and date of my scan, versus time and date of their scan if there is any?  Thank you.
  
  Regards,
  
  *********************
  

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