ComplaintsforExecutive Auto Finance LLC
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on August 15, 2022 i sent *********************** (aka) ***** at Executive auto finance 3000.00 as a downpayment on a 2011 ****** ** thru **** of ******* spoke with him the folling day he stated that he was going to take care of everything this continued for a that day the next day the finanace company calls me and ask me if i have the car i told them no ***** called me back upset with me and tells me to tell that that i already have the car and to say i paid him 3500.00 at this point i began to move slow on everything until i was able to speak with my wife she looked at what he told her the numbers was gonna be and she said that was too much interest on a 17000.00 dollar car she told him that i wanted to change my mind but he said no and then he said i cant get my down payment back off and on now for the last 3 week he has had us waiting for it throught the mail but it never came September 6th i text him asking for a tracking number but he never responded back so i called him that afternoon he told me that i was ******* him off and he wasnt giving me my money back and he hung up on meBusiness response
09/26/2022
This customer from North Carolina purchased a vehicle and after not being able to provide a matching social security and proof of income bank decided to return the deal and not be involved as there is fraud alerts on customer credit. Customer was advised to provide proof and they failed. There is no refunds on down payments only deposits for holding cars. This complaint is not valid and contradicts it self because I have bank proof of fake information being provided.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.