Business Profileforwww.autoinstruments.com

In or about April of 2022, I sent a 1971 Dodge Challenger Rallye gauge cluster and bezels to be restored. I was attracted to this business as their claim to restoring dash instrumentation and wood grain is of factory results. This is essential to a concourse restoration for this car. Only the best will do. I spoke to the folks there and was sold immediately after a short conversation explaining what my expectations were for the gauge set and bezel, I was sure I’d found the right place. Was given a form to send in with the gauges and after receipt and review of the order I was told I could expect to pay a deposit and then after a more thorough look into what needed to be done I would then be billed and expected to pay the amount in full, prior to any work being done. So I paid and was told I should look for completion around the fall of 2022, I was ok with that. I called in the fall, and was told my gauges would be shipped out the following Monday to my surprise. So another 6-8 weeks goes by and I call again. I’m told the same thing, ships out Monday and we’ll send you pics of the gauges. Another month or so goes by nearly Christmas of 2022 I call again, was told my gauges are done as per my paid order and waiting for wood grain, & nowhere near ready to ship. Now it’s first week 2023 and I just don’t have the capacity to be lied to again and disrespected. I’ve never had a cross word or anything of the negative nature and I feel like I’m being ignored and disrespected (lied to) as I have paid the invoice in full and owed a truthful explanation as to why I’m being told untruthful delivery and progress of my gauges and panel, no one has a right to lie to a customer that has paid and told multiple shipping returns with no validity. I chose to call BBB and tell an agent my complaint and was encouraged to make this complaint as I was in the right by doing so. I want an apology and a TRUTHFUL explanation about the progress of my gauge cluster and review in full of my order!